Assistant General Manager

About Us

Join the Buzz Life! Better Buzz Coffee is seeking Assistant General Managers to add to our team in the Phoenix Market!

The Assistant General Manager is the right hand to General Manager of the cafe. This Assistant General Manager is responsible for creating the Buzz Life experience for all guests and team. The Assistant General Manager serves as a shining example of great service and showcases what it means to build connections at Better Buzz Coffee. This position is responsible for developing and maintaining a consistent Better Buzz Coffee experience that is in line with the values of the company.

Our Assistant General Manager reports to the General Manager of the location. The position requires 42 hours per week and pays hourly at the rate range of $26/hr to $28/hr.

PERKS OF WORKING AT BETTER BUZZ:

• Work with an amazing team of coffee enthusiasts
• Full benefits packages available including Medical, Dental, Vision, Life Insurance, 401K with a match
• Great discounts
• Paid time off
• Work with a fast-growing brand

Responsibilities

Assistant General Managers:

Leadership & Team Development

• Help develop a team of Shift Supervisors, Training Ambassadors and Baristas who embody the Better Buzz culture
• Act with integrity, honesty and knowledge to promote the Company's culture, values and mission
• Alongside your General Manager, address all team concerns with urgency, fairness, clarity, strength and compassion
• Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings

Guest Experience & Brand Standards

• Lead the team to deliver exceptional guest experience
• Resolve guest concerns professionally and recover the experience with empathy and urgency
• Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
• Become part of the neighborhood and community

Operational Performance

• Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to execute
• Model and lead hospitable service and upselling
• Promote adherence to overall speed of service, fulfillment and drive-thru time
• Maintain a high level of guest feedback scores
• Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
• Help ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.)
• Maintain cash handling integrity and follow loss prevention protocols
• Enforce brand standards and expectations such as proper uniform, cleanliness, and recipe adherence

Compliance, Safety & Wellbeing

• Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
• Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements
• Complete and document required incident reporting, including workplace injury, harassment complaints, etc.
• Maintain a safe physical environment for guests and team members and promote a culture of psychological safety

Qualifications

Required:

• 1+ years of prior management experience in a similar high-velocity, high-volume coffee or fast casual environment
• Manager Food Safety Certification
• Open availability - days, nights, weekends, holidays
• 42 hours of work per week

Preferred:

• Associates Degree
• Drive-Thru experience
• New location opening experience

About Better Buzz

Founded in 2002 by two college students with a dream and a coffee cart, Better Buzz has grown into a thriving community with locations across California, Nevada, Arizona and soon, Florida. We roast our own organic, fair trade, and rainforest-certified coffee weekly!

We're serious about quality, connection, and having a blast while doing it. At Better Buzz, you're not just making coffee - you're making people's day.

Come live the Buzz Life. Learn more about us at

Better Buzz encourages you to be bold and authentically you! We are proud to be an equal opportunity employer that celebrates the unique differences of our diverse team. We welcome individuals from all backgrounds and consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected class. Better Buzz is also committed to offering reasonable accommodation to qualified job applicants with disabilities. If you need assistance or an accommodation, please contact us at View email address on click.appcast.io