Technical Support Specialist

Summary We are seeking a hands-on Client Device Support Technician to provide comprehensive end-user support across PC and Mac environments. This role will be part of a high-visibility support team, delivering both walk-up and field desk-side assistance while helping transition support services back in-house. Work environment: onsite, hands-on support role with direct end-user interaction. Responsibilities Provide field service desk-side support. Deliver walk-up service desk support, diagnosing and resolving user issues in real-time. Support and troubleshoot PC and Mac devices. Assist with peripheral devices including headsets and related hardware. Perform basic Outlook troubleshooting and general software support. Escalate complex technical issues to appropriate teams as needed. Support a dedicated Tech Desk location at the main entrance. Provide support for overseas executives, ensuring a high-level of service and responsiveness. Contribute to the transition of services from an outsourced provider back in-house. Requirements Experience in a client device or desktop support role (Geek Squad–style experience is a plus). Strong troubleshooting skills across hardware, software, and user environments. Ability to work independently while also collaborating within a team. Excellent communication and customer service skills. Experience supporting both Windows and Mac operating systems. Background in retail technical support environments (e.g., Geek Squad or similar). Experience working in fast-paced, customer-facing IT support settings. Benefits This is a 6-month hybrid Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. #J-18808-Ljbffr TriCom Technical Services