Bilingual Customer Service Representative

Job Description

Job Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one?We’re seeking a Bilingual Customer Service Representative (Registry Engagement Representative) to work at a leading organization in Pasadena, CA. With us, it’s all about finding the job that’s just right.
Salary: $20.00 per hour
Monday–Friday, 8am–5pm
What’s a typical day as a Bilingual Customer Service Representative? You’ll be:

• Answering inbound calls from IHSS recipients who require urgent back-up homecare support
• Assisting seniors and individuals with disabilities in locating replacement homecare workers
• Providing guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal
• Connecting callers with appropriate community resources based on their unique needs
• Accurately documenting calls, actions taken, and follow-ups in internal systems
• Communicating clearly and compassionately with individuals experiencing high-stress or urgent situations

This job might be an outstanding fit if you:

• Are bilingual in Spanish and English (required)
• Have prior call center or high-volume phone experience (preferred)
• Bring experience with IHSS, homecare, or social services (a strong plus)
• Possess strong communication, problem-solving, and organizational skills
• Have the ability to remain calm, professional, and empathetic in urgent or emergency situations
• Are reliable and able to commit to a minimum 6-month assignment
• Hold a high school diploma or equivalent

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Bilingual Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.