Service Desk Engineer
$55k - $70kTata Consultancy Services
Service Desk Engineer
Must Have Technical/Functional Skills ServiceDesk E2, ITIL, Windows, MAC, Networking
Roles & Responsibilities
- Ticket Logging: Receive, log, and categorize incidents and service requests.
- First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
- User Assistance: Support users with common issues (password reset, access, basic IT issues).
- Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
- SLA Adherence: Ensure timely response and resolution within agreed SLAs.
- Documentation: Update tickets with accurate actions and resolution details.
- Communication: Keep users informed on status and closure.
Generic Managerial Skills, If any
Understand SLA's and KPI's
Base Salary Range: $55,000 to $70,000 Per Annum
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location: Blue Bell, PA
Job Function: TECHNOLOGY
Role: Engineer
Job Id: 423824
Desired Skills: Service Desk
Salary Range: $55,000-$70,000 a year
Desired Candidate Profile Qualifications: BACHELOR OF COMPUTER SCIENCE
Vacancy posted 3 days ago
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