Executive Director, Commercial Card Fraud Operations

Job Description

Help protect clients and enable confident commerce by leading fraud prevention for commercial and prepaid card programs. In this role, you will guide a prevention-focused operations organization and partner across product, technology, and risk teams to modernize platforms and processes. You will shape strategy, strengthen operational discipline, and improve client outcomes through data-driven decisions. You will lead in a highly matrixed environment and influence senior stakeholders through clear executive communication.

As an Executive Director in Commercial Card Fraud Operations, you lead a multi-site team responsible for preventing and mitigating fraud while balancing client experience, risk reduction, and operational efficiency. You set direction for performance management, risk and control readiness, and continuous improvement, and you partner with product and technology leaders to deliver modernization priorities. You represent the function in senior forums and support executive-level client engagement as needed.

Job Responsibilities:

• Lead day-to-day fraud prevention operations across multiple sites, including performance management, capacity planning, and delivery against operational objectives
• Monitor and improve key performance indicators and key risk indicators to meet stakeholder expectations and strengthen operational controls
• Define and influence long-term fraud prevention strategy, including a structured approach to continuous improvement and sustainable operational enhancements
• Partner with product and technology leaders to prioritize and deliver modernization initiatives across commercial card plastic and virtual offerings
• Identify workflow, automation, and scalability opportunities; prioritize actions based on risk reduction, client outcomes, and regulatory expectations
• Drive tooling and process optimization to reduce losses and improve efficiency, translating client and partner feedback into targeted operational actions
• Own end-to-end issue management, quality findings remediation, risk assessment governance, site resiliency planning, and operating documentation to support audit and exam readiness
• Partner with finance and relevant stakeholders to define, manage, and adjust annual fraud loss targets and reporting routines
• Collaborate with claims/disputes, collections, and related partners to minimize fraud losses and support effective end-to-end outcomes
• Serve as a senior escalation point for client-facing matters, including executive-level engagement and fraud prevention education when requested
• Lead, develop, and retain a diverse team (approximately 20–25 people) across sites, building a culture of accountability, inclusion, and collaboration

 

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in a regulated financial services environment (e.g., banking, payments, card processing, or fintech)
• Experience leading global and/or multi-site operations teams with measurable performance outcomes
• Experience operating in a high-volume, queue-based operations environment with time-sensitive decisioning and controls considerations
  Knowledge of risk, controls, compliance, and regulatory considerations relevant to payments operations
• Demonstrated ability to influence across functions and senior stakeholders to implement change and deliver results
• Proven ability to use data to identify trends, quantify impact, and inform operational decisions and performance reporting
• Demonstrated ownership of operational governance routines, including issue management, remediation of quality findings, and audit/exam readiness documentation
• Track record of managing multiple complex initiatives simultaneously, including prioritizing across competing timeline
• Demonstrated capability to coach and develop managers and team leads to elevate performance and strengthen overall team capability
• Bachelor’s degree or equivalent practical experience

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.