Hospital Operator-FlexStaff (TEMP)

Req Number 189902

Location: Poughkeepsie, NYSchedule: Variable 8 hr shifts between 6am-12am including every other weekend

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.

Responsibilities:

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.

• Implements code protocols accurately as it is written in the department Policy and Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur in any location.

• Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate log books/sheets and incident reports for all Emergency alarms. Responsible for maintaining contact with Engineering and/or Security department at all times. Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.

• Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.

• Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.

• Document and maintain code logs in Excel spreadsheets.

• Participates in establishment and achievement of department goals

• Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.

• Establish and maintain efficient working relationships with supervisor, coworkers and the customers.

• Maintain and Model Values.

• Demonstrates regular, reliable and predictable attendance.

• Performs other duties as required.

Education Skills Experience:

• HS Graduate or Equivalent

• Minimum of 6 months' switchboard, direct customer service or guest services position

• Strong computer skills, including Word, Excel and Outlook. Ability to communicate in Spanish and/or Portuguese a plus.

*Additional Salary DetailThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $19.00-$20.00/hour

It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent's sexual or other reproductive health decisions, or other characteristics protected by applicable law.