Operations Assistant - The Standard at College Park

Job Description The Operations Assistant's primary goal is to assist the Resident Services Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents. The Operations Assistant places our residents’ needs, requests, and follow-up as a top priority. The Operations Assistant should always maintain a level of professionalism and courtesy. Reports to: Community Manager Direct Reports: None Roles and Responsibilities The duties listed below are an outline of the Operations Assistant’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed. Leasing & Marketing Assist with the preparation of weekly status reports as well as recommendations for changes to pricing or leasing specials Assist with the implementation of resident retention programs Represent the community and Landmark Properties in a professional manner Ensure staff member comply with corporate policies and government laws on Fair Housing Ensure emails and voicemails are checked several times daily and responded to in a timely manner Understand, review and make revision recommendations to the corporate team regarding the lease documents and related addendums General Administration Ensure confidentiality of client, resident and company information Help coordinate and attend all staff meetings and any special or emergency meetings Understand and adhere to the Landmark Properties policies and procedures Maintain a clean and professional work environment Report time and attendance Assist in corporate projects as requested Assist the Resident Services Manager with the daily operations of the property Assist with regular inspections of the community Financial Management Oversee the timely collection of rental and misc. income due from current and former residents Make daily bank deposits, whether by check scanner or counter deposit Ensure accuracy of daily bank deposits and account data entry Manage resident accounts and closely monitor delinquencies Prepare balance due and credit memos Prepare delinquency report and recap collection efforts Process evictions Negotiate payment plans for former resident balances Work closely with the collection agency on collecting former balances Prepare month end pre-close and process month end financial reporting Assist the Resident Services Manager with the accounts payable process Provide documentation/receipts for all company purchases Personnel Assist in development and supervision of staff Customer Service Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations Develop a sense of community among the residents and staff Maintain active and effective communication with residents and parents Contribute to the monthly newsletter and resident communications Maintain a positive community environment for both residents and associates and encourage participation in events and activities Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences Facilities Assist the Community Manger in creating and implementing a successful turn plan Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests Regularly walk the property to identify and address maintenance issues Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues Initiate billing and collection of charges for damages discovered in quarterly inspections Risk Control Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources Document and address behaviors of residents that violate the law or the community lease agreement Identify and report safety and security risks to the Community Manager Assist the Community Manager in handling emergency situations in conjunction with the corporate team Requirements Bachelor degree strongly preferred, high school diploma required 2 years experience in various positions in a residential rental community is preferred Student housing experience is STRONGLY preferred Strong financial, organizational, analytical and decision-making skills Strong internet, word processing, and spreadsheet skills Must have excellent communication, management, and people skills Entrata experience preferred The pay for this position is $17.00 per hour depending on a variety of factors including market factors in the geographical location where the candidate lives. #LI-TM1 Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities. Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation. Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country. Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents. In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market. The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience. Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector. In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.