Business Analyst

Capture, document, and manage business and operational requirements, translating business-process needs into clear technical requirements. Build and maintain ServiceNow metrics dashboards and produce KPI/SLA products that feed the COR's MSR and QER cadence. Prepare Monthly Status Report inputs and supporting analytics, including trend analysis and recommended improvements. Provide business-process and systems analysis, improvement, and implementation support across all service areas. Support change management, training, configuration management, strategic planning, and knowledge management activities. Assess operational and functional baselines and identify IT gaps or deficiencies affecting the ability to meet client objectives; recommend enhancements. Support documentation and artifact management (SOPs, knowledge articles, governance artifacts) in approved repositories. Coordinate with task-area leads to ensure metrics, requirements, and reporting are accurate, auditable, and aligned to Government requirements. Requirements Bachelor's degree in Information Systems, Business, Data Analytics, or a related field; equivalent professional experience considered in lieu of a degree. Three (3)+ years in business analysis, requirements management, or IT service reporting, preferably in a federal or enterprise IT environment. Demonstrated ability to build performance dashboards and translate operational data into narrative analysis for executive audiences. Working proficiency with ServiceNow (reporting/Performance Analytics) and with data-analysis and presentation tools. Ability to obtain and maintain a Tier 2 (Moderate Risk Public Trust) background investigation. U.S. citizenship is required for this position, consistent with the requirements of the supporting federal contract. Core Competencies Demonstrates expertise in business analysis and requirements management, with a strong focus on building performance dashboards and translating operational data into actionable insights. Proficient in ServiceNow and data analysis tools, supporting effective decision-making and strategic planning. Highest-signal resume keywords Business Analysis Requirements Management ServiceNow Reporting Data Analysis Performance Dashboard Development ATS Optimization Keywords Hard Skills Business Process Analysis Operational Requirements Documentation KPI/SLA Reporting Trend Analysis Change Management Configuration Management Knowledge Management Artifact Management Soft Skills Analytical Thinking Communication Collaboration Certifications & Qualifications Tier 2 (Moderate Risk Public Trust) Background Investigation Industry Keywords Federal IT Environment Enterprise IT Governance Artifacts Tools & Technologies ServiceNow Performance Analytics Data Presentation Tools #J-18808-Ljbffr