Patient Service Rep Ophthalmology Full time

Patient Service Rep Ophthalmology Full time Full-time Salary Range Minimum : $18.64 Salary Range Maximum: $25.16 Compensation: USD 18.64 - USD 25.16 - hourly Responsibilities Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co‑pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient calls as appropriate. Coordinates scheduling of outside testing for patients. Serves as liaison between patient and practice. Provides back‑up for scheduling appointments. Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality. Completes daily reconciliation report to assure charges have been entered correctly. Pulls charts and readies them for the next day appointments; files completed patient charts daily. Files test/procedure results inpatient's medical record after physician has signed off on the results. Liaisons with company representatives or potential employees to assure correct services are provided. Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Required Qualifications High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position. Preferred Qualifications One to three years prior physician office experience required. Working knowledge of medical terminology. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. #J-18808-Ljbffr Northwestern Memorial Healthcare