Front Office Supervisor

We have an opportunity for a service‑mindful Front Office Supervisor to lead and inspire our front‑office team. The Front Office Manager will train, supervise, and mentor new hires to achieve success. The Supervisor will interact with guests and train staff to deliver exemplary service. The Front Office Supervisor is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met, and managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Supervises and manages team members, ensuring productivity, quality, and daily guest service standards. Contacts appropriate individuals or departments (e.g., F&B outlets, Housekeeping, Engineering) to resolve service calls, requests, or glitches. Develops specific goals and plans, prioritizes, organizes, and accomplishes work, providing leadership, vision, and direction. Provides services above and beyond for guest satisfaction and retention, participating in corrective action plans. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching. Responds to and handles guest problems and complaints. Reports accidents, injuries, and unsafe work conditions; completes safety training and certifications. Works closely with Loss Prevention to ensure safety of guests and team members, complying with loss‑prevention policies. Schedules team members to business demands and tracks time and attendance. Identifies opportunities to optimize performance, encouraging innovation and driving necessary change. Establishes and maintains open, collaborative internal and external relationships, ensuring direct reports do the same. Provides inspirational leadership to enliven the 1 Hotels Vision, Mission, and Compass; delivers on Our Promise, provides good‑natured service, and upholds Brand Pillars. Trains department team members: plans, assigns, directs work; rewards members; addresses complaints; resolves problems; empowers members to deliver the ultimate guest experience. Qualifications & Skills A post‑secondary diploma or degree related to the profession; minimum 2 years of experience in a comparable position or equivalent combination. Prior management experience in a quality luxury hotel brand. Proficient verbal and written English communication. Professional and appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture. Excellent verbal and written communication skills. Ability to stand for long periods and perform required physical tasks. Flexibility to meet demands of a 24‑hour operation and varying schedules, including holidays and weekends. Starwood Hotels is an equal‑opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. This job description is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may change from time to time. #J-18808-Ljbffr Starwood Hotels