Senior IT Operations Engineer

Senior IT Operations EngineerPosition Summary: One to One Health is seeking a dedicated Senior IT Operations Engineer to provide essential IT support to our clinical and corporate staff, ensuring efficient performance in their roles. The successful candidate will report directly to the Director of IT, Security, and Compliance, offering technical assistance and troubleshooting for users within our expansive network of medical clinics nationwide and corporate headquarters in Chattanooga, TN. As a key member of the One to One Health IT Technical Services Team, you will be responsible for managing phone, chat, and ticket support queues, adeptly resolving technical issues, and maintaining seamless IT operations in partnership with our IT Managed Service Provider.Job requirements:Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutionsRespond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectivelyProvide remote support, ensuring that all incidents are handled professionally and efficientlyInstall and configure hardware and software across Windows, macOS, and iOS platformsCollaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfactionEnsure adherence to security and system configurationHelp manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDriveMonitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checksOversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environmentsSupport and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignmentPerform PC and Mac hardware troubleshooting and remediationOther duties as assignedQualifications/ Experience:Experience supporting a healthcare/clinical environment (EMR/EHR, clinical apps, etc.)Experience in Microsoft 365, Entra ID, and Active Directory environmentsExperience in MacOS and iOS management and supportExperience supporting and maintaining a corporate network environment, specifically within the Fortinet network environmentAdept at PC and PC peripherals repair, troubleshooting, management, and deploymentDeep understanding of identity management, authentication protocols, and hybrid environmentsHands-on experience with PowerShell scripting and automationFamiliarity with Microsoft Purview, Defender, and compliance solutionsComfortable troubleshooting in a multi-user high availability environmentAbility to work non-traditional hours in a support capacityA valid driver's license and reliable transportation are required for this roleMicrosoft or industry certifications a plus One-to-One Health