Business Technical Services Analyst I

Job Description Position is only open to work in the Columbus, GA office. Candidates must currently live locally in the area to be considered. Candidates in Columbus will work a Hybrid work model of up to 3 days in office. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full‑time basis without the need for current or future immigration sponsorship. Job Description Summary Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, ensuring the client is serviced as per Service Level Agreement in all respects and serving as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements and proposes solutions that maximize FIS’s revenue while providing Business Technical Support until closure. What Part Will You Play? Learn to establish a positive rapport with the client(s) to develop and maintain long‑term relationships, to understand the client’s business, their objectives and expectations, and to gain experience in acting as go‑to person on all aspects of services and support for assigned relationships. Assist in the evaluation process of the client’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Support higher level analysts on sub‑components of major initiatives and participate in converting the client’s business requirements into detailed technical specifications. Learn how to present them internally and externally while securing requirement sign‑off. Gain and maintain knowledge of how to identify critical business impact issues from Service Desk. Assist with documents and maintenance to the client’s system environments by keeping records of client functionality, environment, and client‑specific documentation while providing to more senior levels for review and feedback. Participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple projects/long‑term development projects and learns to revise them as appropriate to meet changing needs and requirements. Occasionally act as 24x7 first‑line Service Desk support, as requested, and monitor adherence to Service Desk SLAs. What Are We Looking For in This Role? Minimum Qualifications: Bachelor’s degree in Finance, Accounting, Information Technology, or Business Administration. Minimum 0–2 years relevant experience. Preferred Qualifications: Master’s degree in Finance, Accounting, Information Technology, or Business Administration. Minimum 0–2 years relevant experience. Experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, writing and analyzing Prime Licensing code, and prior banking experience. Desired Skills and Capabilities Develop professional expertise, applying company policies and procedures to resolve a variety of issues. Job Complexity: Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision: Receives general instructions on routine work, detailed instructions on new projects or assignments. Ability to read COBOL and Visual Basic for Applications. Strong knowledge of MS Excel and the rest of the MS Office Suite. Knowledge of XML, RESTful APIs, Postman, and ServiceNow. Bankcard Business Knowledge: Extends knowledge of bankcard business requirements and process flows, specifically in relation to credit card terms and pricing. Language Skills: Good knowledge of English, written and verbal. Benefits Competitive salary and benefits. Always‑on learning and development. Collaborative work environment. Opportunities to give back. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. Supplement document available here. For positions located in the US, the following conditions apply: If you are made a conditional offer of employment, you will be required to undergo a drug test. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis. #J-18808-Ljbffr FIS Management Services LLC