Customer Experience Coordinator
Full-time
Kitchen Tune-Up Burlington, VT
Benefits: 401(k) matching Health insurance Paid time off Training & development Position: Customer Experience Coordinator Reports to: Operations Manager Your responsibilities as Customer Experience Coordinator: Primary Focus: Deliver exceptional customer experience while supporting sales and marketing. Customer Care
- Answer incoming calls and respond to customer inquiries.
- Contact new leads and schedule appointments.
- Qualify leads using the Kitchen Tune-Up questionnaire.
- Prepare customers for their design consultation.
- Maintain communication throughout the customer journey.
- Update customer records in ServiceMinder.
- Follow up after appointments and completed projects.
- Schedule consultations.
- Prepare financing paperwork and contracts.
- Follow up on outstanding proposals.
- Assist with customer reviews and referrals.
- Schedule corporate social media posts.
- Publish blogs and website updates.
- Upload before-and-after project photos.
- Submit project photos to Corporate.
- Coordinate email campaigns.
- Assist with home shows and community events.
- Leads contacted within minutes/hours.
- High appointment booking rate.
- Positive customer communication.
- Consistent online marketing activity.
- Customer reviews generated.
- CRM remains accurate.
Vacancy posted 2 days ago
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