Customer Service Associate

Customer Service Associate

Individual is responsible for communicating with steamship lines, brokers, US Customs, the trucking community as well as supporting internal staff relating to yard, marine and gate operations.

General

• Assist customers and provide resolution to telephone and e-mail inquiries in a timely and courteous manner.
• Investigate and resolve inquiries with regards to availability of containers, including releases, exam status and payments due.
• Coordinate with internal staff and steamship lines to facilitate cargo movement
• Work in multiple terminal systems to ensure continuity with customer visibility tools.
• Update the receipt of wire transfer funds in the terminal operating system and reconcile fee collections from other fee collection tools.
• Responsible for maintaining and extending free time of containers in accordance to the various rate schedules and directives
• Other duties as defined

Minimum Qualifications (KSAs)

• Employee must use well-developed oral and written communication/interpersonal skills for work with internal and external persons.
• Must be able to multitask effectively in a highly interactive environment.
• Good problem solving and decision-making skills with the ability to project a courteous and professional demeanor in all circumstances.
• Employee must be able to communicate effectively in English.

Education and/or Experience

• High School diploma or equivalent required.
• Three years of relevant customer service experience in maritime industry preferred.

Physical Demands and/or Working Conditions

• Heavy phone and e-mail volume
• Ability to work in a team environment

Tools and Equipment

• MS word, Excel, Charts, Outlook, N4 Navis, AS400, Port Truck Pass, PayCargo

Typical Work Hours

Standard 40 hour work week between the times of 0700 and 1700 daily with overtime when necessary

Benefits

• Salary Range: $49,587.00 to $74,380.00 annually + bonus + benefits