Credit & Collections Specialist

Job Description

Job Description

We are looking for a Credit & Collections Specialist to join our team in White Plains, New York on a contract basis with the potential for a permanent position. This role supports the credit function by managing outstanding receivables, evaluating orders against established credit terms, and helping resolve payment-related issues efficiently. The ideal candidate is organized, confident communicating with customers and internal teams, and comfortable handling a fast-paced workload focused on collections and account support.

Responsibilities:

• Manage receivable accounts by conducting frequent outreach to customers to secure payment commitments and address overdue balances.

• Review incoming orders scheduled for prompt delivery and determine release status based on company credit policies and account standing.

• Investigate short payments, deductions, and disputed balances, then prepare and route supporting documentation to the appropriate internal teams.

• Partner with sales and management staff to communicate account concerns, escalate risks, and support timely resolution of collection matters.

• Provide cross-functional support within the department by stepping into related tasks as needed to maintain coverage and workflow continuity.

• Post and apply daily customer payments accurately when required, ensuring account records remain current.

• Process routine daily transactions and maintain proper documentation for financial activity.

• Respond to customer questions regarding account status, payment activity, and collection-related concerns with a high level of service.

• Experience in commercial, consumer, or B2B collections with a strong understanding of credit and receivables practices.
• Ability to manage a high volume of collection calls while maintaining professionalism and strong customer service.
• Knowledge of credit approvals, credit limits, account balances, and aging reports.
• Proficiency in Microsoft Excel and Microsoft Outlook for tracking, communication, and reporting.
• Skill in researching deductions, payment discrepancies, and billing issues to support resolution.
• Strong communication skills with the ability to work effectively across customer service, sales, and management teams.
• Detail-oriented approach with the ability to prioritize tasks and adapt to changing departmental needs.