ADMINISTRATIVE COORDINATOR 1/2/3/4

About This Job

The Office of Unemployment Insurance Division: Appeals / Clerk of Court Location: East Baton Rouge Parish. Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone. Learn more about Louisiana Works. The Administrative Coordinator 1/2/3/4 provides administrative support to Administrative Law Judges (ALJs), case managers, and other staff in the processing of unemployment insurance appeals. Responsibilities include reviewing and docketing appeals; validating and invalidating appeals in HiRE; uploading appeals, evidence, and supporting documentation; and ensuring case files contain all reasonably available information. The position maintains accurate case information in HiRE, with careful attention to detail due to its impact on federal reporting and agency performance measures. The position also processes incoming correspondence, answers telephone calls, provides general information, directs calls to appropriate staff, and performs other administrative duties necessary to support the timely and accurate processing of appeals. OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals. An ideal candidate will possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Minimum Qualifications

No experience or training is required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Details: Support multiple Administrative Law Judges (ALJs) and case managers by helping ensure appeals and related work are processed accurately and efficiently. Review and docket appeals, validate or invalidate cases in the system, upload appeals and supporting evidence, and ensure case files contain all reasonably available information. Process incoming mail, faxes, emails, and FileNet documents. Answer calls, provide general information, and direct inquiries to the appropriate staff. Enter and maintain case information accurately, as the information in the system directly impacts federal reporting, performance measures, and the timely processing of appeals. Position Specific Details: Location: Baton Rouge, La Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty Career Progression Group: Administrative Coordinator 1, 2, 3, or 4 Please click on the links below to learn more about each job level: Administrative Coordinator 1 Administrative Coordinator 2 Administrative Coordinator 3 Administrative Coordinator 4 How to Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. All applicants selected for employment must submit to drug screening and a background check. Contact Information: For further information about this vacancy, contact: Kedrick Kennedy View email address on click.appcast.io Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# View phone number on click.appcast.io

Benefits

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at Parental Leave Up to six weeks paid parental leave More information can be found at Holidays and Leave State employees receive the following paid holidays each year: New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana ( Louisiana School Employees Retirement System ( among others