Barista

Job Description

Job Description

Situated between vibrant Downtown Chicago and O'Hare International Airport, Loews Chicago O'Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Pet Insurance & Pet Bereavement
• Complimentary parking
• Complimentary meals in Team Member Café while working
• Complimentary use of fitness center
• Team Member Hotel Rates, other discounts, perks & more
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A friendly, efficient, and service-focused Barista who can deliver high-quality food and beverage service while maintaining accurate cash handling and a clean, inviting environment. We're looking for someone who thrives in a fast-paced setting, provides warm and personalized guest service, and can multitask between beverage preparation, cashiering, and retail support.

Who You Are:

• Guest-Centric: You greet every guest with warmth, enthusiasm, and professionalism.

• Detail-Oriented: You follow recipes, cash-handling procedures, and presentation standards with accuracy.

• Energetic Multitasker: You manage beverage preparation, cashier duties, and service responsibilities smoothly.

• Team Player: You collaborate easily with coworkers and maintain a positive, supportive environment.

• Product Knowledgeable: You stay familiar with menu offerings, ingredients, and preparation methods.

• Dependable & Efficient: You work quickly, cleanly, and reliably during high-volume periods.

• Veterans and military spouses are encouraged to apply.

What You Will Do:

Service & Cashiering

• Greet guests in a warm, professional manner following Loews service standards.

• Accurately record guest orders and enter them into the POS system.

• Prepare and serve food and beverage items, following recipes, presentation standards, and timing guidelines.

• Present accurate guest checks, process payments, and handle cash, charge cards, and room charges.

• Complete end-of-shift revenue reports and cash deposits in accordance with hotel cashiering policies.

• Maintain accountability for assigned bank, cash deposits, and all cash-handling procedures.

• Ensure all service areas are fully stocked, organized, and properly maintained throughout the shift.

• Inspect service ware and equipment to ensure cleanliness and readiness for use.

• Suggestively sell menu items to enhance the guest experience.

• Monitor guest needs, respond promptly to requests, and ensure overall satisfaction.

• Clear soiled items from service areas and assist with running food or beverages as needed.

• Assist with preparation of food or beverage items as required.

• Maintain cleanliness and sanitation of all service, storage, and public areas.

• Assist with the presentation, stocking, and sale of retail products.

• Rotate perishable items according to food safety practices and maintain accuracy in retail inventory.

General Responsibilities

• Promote and maintain teamwork at all times.

• Notify leadership promptly of any issues, concerns, or unusual occurrences.

• Follow all Loews safety regulations, sanitation standards, and emergency procedures.

• Maintain grooming, uniform, and presentation standards.

• Keep equipment and work areas clean, organized, and in excellent condition.

• Recycle when possible and follow sustainability guidelines.

• Remain up to date with hotel information, promotions, and operational changes.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent required.

• Excellent customer service and communication skills.

• Cash-handling experience preferred.

• Basic computer and POS proficiency.

• Ability to stand for extended periods and work in a high-volume environment.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.