NOC Technician
SGS Consulting
Job Responsibilities:
- NextGen Operations Technicians execute high availability incident response for remote hosted and Cloud enabled customer operations.
- ServiceNow Incident Management, Change Management, and Problem Management.
- Remote network surveillance and event response.
- Triage and resolution of service impacting incidents within SLA’s.
- Participation in complex troubleshooting with next tier SME’s.
- Customer facing technical support delivered via telephone, email, and web portal.
- Stakeholder communication during service impacting events.
- Vendor ticket management.
Skills:
- Working knowledge of IP networking and interoperability standards.
- 1+ years of experience troubleshooting IP network connectivity.
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e., Vizio drawings)
- VPN
- BGP
- MPLS
- SIP
- Demonstrated ability to navigate and interpret network drawings (e.g., Visio drawings).
- Effective Communicate with others.
- Network Operations or Telecommunications industry experience
Education/Experience:
- Cisco CCST or CCNA certification a plus.
- ITIL Certification (Preferred).
- AWS Cloud surveillance.
- Demonstrated ability to navigate and interpret network drawings (e.g., Visio drawings).
- Effective Communicate with others..
Vacancy posted more than 2 months ago
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