Operations Specialist

Description

The Operations Specialist plays a critical role in maintaining efficient operations so Advisors and Client Service teams can focus on delivering exceptional service to wealth management advisors/clients. The ideal candidate is highly organized, comfortable working across multiple systems, and able to manage competing priorities in a fast-paced, regulated environment.

Key Responsibilities
Operational & Administrative Support

• Support daily operational workflows, including account openings, asset movements, service requests, and internal processing activities.
• Prepare and review paperwork to ensure accuracy, completeness, and compliance prior to submission.
• Monitor operational requests and follow up with internal teams, custodians, and vendors as needed to ensure timely completion.
• Maintain accurate records and documentation in accordance with firm policies and regulatory requirements.

Advisor & Client Service Team Support

• Partner closely with Advisors and Client Service Associates to execute client-related operational tasks.
• Assist with onboarding new clients by coordinating required documentation and internal approvals.
• Research and resolve operational issues, escalating complex matters when appropriate.
• Ensure timely follow-through and communication regarding client service requests and operational inquiries.

Process, Compliance & Quality Control

• Ensure operational activities align with firm policies, compliance requirements, and PSF standards.
• Identify opportunities to improve efficiency, accuracy, and workflow effectiveness.
• Participate in operational audits, reviews, and quality assurance initiatives as requested.
• Assist in documenting procedures and maintaining operational best practices.

Systems & Workflow Management

• Enter, update, and maintain data across CRM systems, custodian platforms, and workflow tools.
• Monitor workflow queues, service-level expectations, and deadlines to ensure tasks are completed promptly.
• Support operational reporting, tracking, and team metrics as needed.
• Learn and adapt to new systems and technologies to improve operational effectiveness.

Qualifications
Required Qualifications

• 2+ years of experience in operations, administrative support, client service, or a related role within financial services or another regulated industry.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Ability to follow established procedures while exercising sound judgment.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new technology platforms.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting advisors, client service teams, or operations within a wealth management, financial planning, or investment advisory environment.
• Familiarity with account opening, account servicing, and asset movement processes.
• Understanding of compliance requirements, documentation standards, and regulated business environments.
• Experience working with CRM systems and custodian platforms.

About Pinnacle

The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to find the perfect match. We're not just filling a seat, we're building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 list of fastest growing private companies in the U.S. three straight years (2023-2025). With headquarters centrally located in Kansas City, Pinnacle currently builds futures in eight states across the U.S.

EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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