Audience Services Representative

POSITION: Audience Services Representative LOCATION: San Francisco, CA HOURS: Full-time, some evenings, weekends, and holidays required COMPENSATION: $22.00/hour About The Position Reports to Director of Audience Services Handles large volume of in-bound sales calls. Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues. Handles AV errors while booking/exchanging tickets in AV by letting a supervisor know, tracking the issue if it cannot immediately be solved, and following up with guest to complete sale. Assist theatre audiences with trip logistics (parking, dining suggestions, etc.) Making outbound sales and marketing calls as needed. Handling fresh desk inquiries – responding to emails in a timely manner. Provides general office support: data entry, mail, filing, and various projects like shredding. Available to work flexible hours including some night/weekend shifts. Takes metered mail to post office. Takes will call to either theatre. Other duties to include kitchen responsibilities for personal use of dishes and refrigerated food storage in an effort to maintain a clean, organized communal workspace. People, Places, and Things Work will take place in the ATG San Francisco Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco ATG San Francisco, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues High level of guest interaction requires a patient, kind, and emotionally mature candidate Intimate knowledge of Audience View ticketing system and most Microsoft based software (training provided) Experience And Skills Experience helping customers with diverse needs and personalities Ability to speak and understand English; second language greatly valued Previous box office and ticketing knowledge is considered a plus Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous Passion for and/or experience for the performing arts Competencies Strong organizational skills, attention to detail, reliability, and punctuality Ability to quickly learn and retain information Strong critical thinking skills General understanding of theatre etiquette, ticketing, seating Benefits Medical, dental, vision, life insurance, long-term disability, paid time off, 401k Invites to Opening Nights #J-18808-Ljbffr