Customer Service Representative

Job Description

Job Description

BCForward is currently looking for Customer Service Representative in Hopewell, NJ 08534

Job Title: Customer Service Representative

Location: Hopewell, NJ 08534

Duration: 12+ Month Contract

Job Description

We are seeking a Customer Service Representative (Level III) to join our dynamic team within Health Benefits Solutions. The ideal candidate will have strong experience in client support, account servicing, and multi-system navigation and a proven ability to deliver accurate, compliant, and empathetic resolutions that improve customer financial outcomes.

Responsibilities:

• Provide clear, complete, and accurate responses to client and internal partner inquiries at point of call.
• Deliver effective and efficient operational support for internal business partners, external customers, and potential clients.
• Authenticate clients, adhere to policies and procedures, and identify and escalate potential risk.
• Navigate multiple applications and tools to research policies, understand products and services, and resolve account issues.
• Guide consumers on HSA-related needs including filing claims, ordering debit cards, password resets, suspending lost or stolen cards, and accessing statements.
• Demonstrate commitment to an experience that improves customers’ financial lives.

Required Skills & Qualifications:

• REQUIREMENT of 2 or more years of customer service experience and below skills.
• Proficiency in call handling, documentation, and use of multiple enterprise systems.
• Strong analytical and problem-solving skills with attention to accuracy and compliance.
• Effective communication and teamwork abilities in a fast-paced service environment.
• Experience supporting financial services or health benefits accounts.

Preferred Skills:

• Knowledge of Health Savings Accounts and employer-sponsored benefit plans.
• Prior experience in a regulated contact centre environment.

ATTENDENCE IS A MUST IN THIS ROLE!

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.