Service Manager

At AREY, we believe teamwork really makes the dream work.

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More Than A Job, It's a Career

Position: Service Manager

Location: Atlanta, GA

Job Id: 394

# of Openings: 1

Service Manager Lofts at Mercer Atlanta Atlanta, GA AREY Group, LLC

At AREY Group, we're not your average property management group - we're a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we're dedicated to providing the tools and resources to fuel this exciting journey!
Our communities are more than just buildings; they're inspired by the allure of chic boutique hotels and infused with the warm, welcoming atmosphere that we all crave. But here at AREY, we know the real magic lies in our people. That’s why we’re all about creating a culture you want to be a part of. Whether it’s launching the newest AI tool to make your job easier, bringing everyone together for fun events and celebrations, or never missing a birthday - when you join us, you're not just an employee - you're a valued member of our work family with a shared commitment to growing and succeeding together.
Because of that, we are on the hunt for go-getters ready to embark on a career adventure with us!
We are seeking a skilled Maintenance Supervisor to join our team. The Maintenance Supervisor will be responsible for overseeing and performing a variety of technical and mechanical tasks to ensure our community meets our standards for cleanliness, safety, and functionality.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following:
• Provide leadership and problem-solving skills to all maintenance teams as assigned
• Train maintenance staff for technical, safety, customer service and general team skills in accordance with Company policy
• Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
• Assist the Community Manager in preparation and adherence to annual maintenance and community budgets. Control expenditures to help the community meet financial objectives.
• Accountable for the overall financial performance and goal attainment it relates to maintenance
• Complete and document service requests in the property management software
• Participate in an ongoing community improvement plan and preventative maintenance program
• Ensure that lofts are market ready in five business days and in accordance with Company policy
• Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc. to dumpster when necessary.
• Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
• Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
• Ensure all materials and services meet quality standards, scope and specifications in accordance with Company policy
• Diagnose and perform daily and as directed, maintenance/repair on the following:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances, electric water heaters
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances (where applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Door deadbolts, hardware, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls
  • Pool areas, tile, Jacuzzi, pool furniture
• Maintain a clean and orderly work area and maintenance shop in adherence with Company policy and ensure that storage areas, shops, etc. remain locked when not in use
• Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
• Assist the Community Manager as directed in obtaining bids and interacting with contractors
• Remain knowledgeable of competitive pricing of supplies and services
• Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
• Adhere to and comply with Company safety policy and wear personal protective equipment (PPE) as directed
• Maintain awareness of all utility meter cut-offs, loft and fixture cut-offs, sewer cleanouts, etc.
• Maintain knowledge and understanding of the Emergency Preparedness Plan ("EPP") and procedures for the community you are assigned
• Maintain courteous and helpful demeanor with all residents, prospective residents, co-workers, vendors, etc.
• Ensure preventative maintenance is planned and performed in accordance with Company policy and schedules are followed
• Assist with resident functions as required, including set up and clean up and act as a team member with all associates of the management staff
• Adhere to a schedule, be prompt, on time and maintain regular attendance
• Must have reliable mode of transportation at all hours
• Must have mode of communication in which to be contacted at home and to respond in cases of emergency
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community
• Responsible for seeking educational opportunities and information to stay updated on current best-practices and regulations related to job duties
• Must be willing to perform work at or be assigned to other communities as needed
• Must be available and willing to answer 24-hour maintenance emergency calls, calls outside of "business hours", trips to pick up supplies etc. which may require travel to perform work at other properties in the geographic area
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Responsible for thorough knowledge and adherence to Sierra Property Management Company policy
• OneSite/RealPage experience preferred
• Ability to take and give direction and work independently
• Ability to coach, direct, train, and develop team members
• Ability to communicate clearly and professionally in English in both written and verbal form with residents, co-workers, and vendors
• General knowledge of building codes and laws applicable to the community. (i.e. freon recovery, electrical, plumbing, swimming pools)
• Ability to work outdoors and/or without air conditioning for extended periods of time
• Ability to operate standard maintenance equipment in a proper and safe manner including but not limited to:
• General hand tools
• Appliance Dolly
• A/C gauges and cleaning chemicals
• Electric power tools
• Ladders including extension ladder
• Gas and electric powered hand-held chain saw and/or pole saw
• Mower (hand-push and riding)

Education And Experience

• High school diploma required and professional knowledge of all trades/maintenance discipline.
• Up-to-Date Universal type EPA Certification required
• College degree and/or certifications are a plus.
• At least 5 years of experience in apartment maintenance or related field

Requirements:

• Strong HVAC experience
• Strong electrical experience and trouble shooting skills, licensed preferred
• Strong plumbing experience and trouble shooting skills, licensed preferred
• Must have proper tools, meters, gauges and power tools required for all trades
• Must possess and maintain a valid driver’s license and adequate car insurance
• Must have reliable transportation
• Must be available for weekend, holiday and evening work as needed
• Travel and overnight stays are limited but may be required
• Must always maintain a professional appearance and demeanor

Here are just a few of our Perks:

12 Paid Holidays + Birthday + Floating Holiday

• Salary - $27-$32 per hour - Compensation commensurate with experience
• 3 weeks Paid Time Offin the first year of service! Tiered structure that advances based on Tenure
• Cell Phone Stipend
• ComprehensiveMedical, Dental and Vision Plans (available first day of month after hire)
• Company PaidLife Insurance
• Tuition Reimbursement forCertifications and Licensing
• Potential for Monthly Commissions and Quarterly Bonuses
• And so much more!

AREY Group is an Equal Opportunity Employer.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms above the shoulder; climb stairs; talk or hear. The employee must be able to lift up to 150 pounds.

Other duties

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

“Working with AREY Group has been a great experience - they really care about the students and the staff, and it shows in everything they do. It's a team that feels like family, and I'm glad to be a part of it.”

“Working with AREY Group has been a great experience - they really care about the students and the staff, and it shows in everything they do. It's a team that feels like family, and I'm glad to be a part of it.” Christopher Day
Service Manager – Lofts at Houston Central

“AREY treated me like family from my first day here and they are always inspiring others to do their best work. I enjoy my time with AREY and I know everyone does too.”

“I love working at AREY because the company is consistently finding ways to invest in the growth of their employees, properties, and the resident's experience. AREY is a collaborative, encouraging, and supportive company that allows me to be a part of the company's mission!”

“I love working at AREY because the company is consistently finding ways to invest in the growth of their employees, properties, and the resident's experience. AREY is a collaborative, encouraging, and supportive company that allows me to be a part of the company's mission!” Haylie Owens
Assistant Community Manager – Mercer Village / Tattnall

“I’ve absolutely loved my experience at AREY Group so far. When I started this role, I was quite nervous—having just graduated from Mercer University two months prior, I was anxious about finding a marketing position that I would truly enjoy. Little did I know, I would end up loving my job so much!”

“Finding a great company to work for can be a game-changer for your career and overall happiness. I can truly say working here at AREY has been that and so much more!”

“Finding a great company to work for can be a game-changer for your career and overall happiness. I can truly say working here at AREY has been that and so much more!” JuShari Kellman
Assistant Community Manager – Lofts at Mercer Atlanta

“Since joining AREY Group, I've experienced tremendous growth and development in my career. I've had the opportunity to take on new challenges and expand my skill set. I'm excited to see what the future holds and look forward to continuing to contribute to the company's success.”

“Since joining AREY Group, I've experienced tremendous growth and development in my career. I've had the opportunity to take on new challenges and expand my skill set. I'm excited to see what the future holds and look forward to continuing to contribute to the company's success.” Cecilia Diggs
Community Manager – Lofts at Houston Central