Part Time Night Auditor - Marriott Colorado Springs

Overview Part Time Night Auditor - Marriott Colorado Springs | Pyramid Global Hospitality Join Pyramid Global Hospitality, a company that values its people and fosters a supportive, inclusive work environment. This role is based at the Colorado Springs Marriott and offers opportunities for growth within our organization. Key Responsibilities Guest Services: Welcome guests with warmth and professionalism; check guests in and out with accurate billing; respond to guest needs, complaints, and requests with urgency and empathy; answer phones, take reservations, and support late-night inquiries or emergencies; promote hotel amenities, services, and promotions. Night Audit & Financial Accuracy: Reconcile and balance the day’s hotel transactions across all departments; run daily audit reports and ensure accuracy in charges, refunds, and postings; process invoices, folios, and payments; investigate and correct discrepancies; prepare a detailed night audit summary and communicate follow-ups to management; monitor front office records, cash drawers, and safe deposit logs; ensure compliance with end-of-day procedures and internal controls. Communication & Operations: Liaise with housekeeping, security, and maintenance as needed overnight; be knowledgeable of emergency procedures and safety protocols; maintain the security and integrity of the front desk during overnight hours; complete tasks to support the day team (organizing reports, preparing welcome packets, etc.); demonstrate a self-starter attitude with attention to detail and strong time-management skills; work independently with minimal supervision and remain calm under pressure; maintain a customer-focused mindset with clear communication. Experience & Skills: Previous front desk or night audit experience is a plus, but not required; basic math and computer skills; familiarity with PMS systems like Opera or Marriott systems is helpful; overnight availability and flexibility for weekends and holidays. Qualifications A highly motivated, positive, and engaging personality; passion for delivering exceptional service and creating memorable guest experiences; strong customer service and problem-solving skills with professionalism and empathy. Familiarity with hospitality or customer-facing roles (preferred but not required); working knowledge of hotel emergency procedures and safety protocols; attention to detail and adherence to financial procedures, including maintaining a house bank; ability to work varied shifts including weekends and holidays; overnight availability (11:00 PM – 7:00 AM). Education & Experience High school diploma or equivalent required Previous front desk or night audit experience is preferred, but training available for the right candidate Compensation & Benefits Compensation: $18.00 per hour, based on qualifications and experience Benefits include health insurance options, retirement plans, paid time off, and other employee perks and discounts On-site wellness programs, local discounts, employee rates on hotel stays, professional development opportunities About Us Welcome to Pyramid Global Hospitality, where people come first. We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Location: Colorado Springs Marriott, near the Rocky Mountains and downtown Colorado Springs. Pet-friendly rooms, a full-service restaurant, event spaces, fitness center, pools, and more. We emphasize growth, culture, and delivering exceptional guest experiences. Equal Opportunity The Marriott Colorado Springs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status protected by law. #J-18808-Ljbffr