Care Promoter - Specialist

Care Promoter, Specialist Cardiology We’re a family‑owned, physician‑led organization committed to delivering primary care for seniors. We are seeking a Care Promoter, Specialist Cardiology to support our specialist PCP and provide excellent patient experience. Job Responsibilities Measure and record patient vital signs and interview medical history. Collaborate with care team to secure specialist related records and consult notes. Prepare patients for examinations and perform routine screening tests; assist physician and explain treatment procedures. Escort patients to exam rooms, ensuring comfort and well‑being before departure. Observe patients and report changes in conditions to Specialist, PCP, Clinician or other personnel. Perform non‑critical medical and therapeutic procedures based on physician instructions. Collect phlebotomy and lab specimens and perform basic waived lab tests. Prepare and administer medications, change dressings, apply bandages, remove sutures and perform first aid under physician supervision. Use CPR when necessary. Call in prescriptions to pharmacy upon physician approval. Use ChenMed Rx system to support medication dispensing. Provide health coaching to a defined group of patients and conduct weekly follow‑ups. Catalog and communicate patient needs to Specialist, PCP, Clinician or other personnel. Maintain supplies, equipment, stocks, sterilize instruments and practice OSHA safety standards. Greet patients and schedule appointments upon check‑out. Act as gatekeeper for Specialist schedules, ensuring follow‑up appointments and confirm next‑day appointments. Coordinate with Care Facilitators and Care Coordinators to reschedule missed appointments and ensure orders completed. Present patients with customer service survey during check‑out and act on escalations. Process patient phone messages, return calls and route them; contact patients for relevant information. Perform other duties as assigned, modified at manager’s discretion. Knowledge, Skills & Abilities Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies and procedures. Excellent interpersonal and customer service skills with compassion and empathy. Exceptional oral and written communication, time‑management and organizational skills. Ability to collaborate with physicians, nurses, case managers, front desk and other crew. Manage complex patient requests from providers. Make independent workload decisions. Resolve problems for patients and achieve team goals. Basic phone and computer operation. Detail‑oriented for accurate reports and data. Create and maintain effective and organized systems to ensure timely patient flow. Remain calm in busy or stressful situations. Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and related software. Willing to travel locally and/or regionally up to 95% of time. Fluent in English (spoken and written). Flexible to work evenings, weekends and/or holidays. Education & Experience High school diploma or GED. Graduation from an accredited program in Medical Assistant, Patient Care Technician, EMT or Paramedic. Minimum 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic. BLS for Healthcare Providers. Experience working with geriatric patients is a plus. EMR system experience preferred. Compensation $20.2 – $28.83 hourly. Final compensation may depend on experience, education, location, and may include bonuses or commissions. Benefits We offer comprehensive benefits, career development, and opportunities to grow. Benefits details can be found at: #J-18808-Ljbffr ChenMed LLC