Engagement Manager - Healthcare AI Solutions

Job Description

Job Description

Role : Engagement Manager - Healthcare AI Solutions 

Job Type :Full Time

Location: USA - Boston, MA

Experience : 10 - 18 Years

Key Responsibilities:

• Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets.
• Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts.
• Sustain in-person relationships with Director- and VP-level clients.
• AI/ Gen AI Demand generation and demand shaping, with commercial advancements.
• AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. 
• Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients.
• Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.).
• Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products.

Required Technical Skills:

• Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications
• Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts.
• Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks).
• Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients.

Must Haves:

• 10–18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud).
• Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales.
• Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. 
• Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses.
• Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks.
• Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution.
• Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.