Client Success Manager - Medical Education & Events

THE TEAM YOU WILL BE JOININGJoin a growing healthcare-focused organization delivering educational programs, events, and digital solutions to healthcare and pharmaceutical partners.Become part of an expanding Client Success team that works closely with Sales, Marketing, Production, and other internal groups to deliver a strong client experience.Work within a collaborative, entrepreneurial environment where team members have visibility across the business and the opportunity to influence processes as the organization grows. WHAT THEY OFFER YOUA highly visible, client-facing opportunity with ownership of programs from post-sale handoff through successful delivery.Exposure to healthcare and pharmaceutical clients across conferences, events, digital programs, and educational initiatives.The opportunity to join a growing team and help shape processes and best practices within the Client Success function.A collaborative environment with close partnership across Sales, Marketing, Production, and leadership.Flexibility to align responsibilities with your experience and strengths across either live events or digital programming. WHERE IT IS LOCATEDFully remote opportunity within the United States, with Eastern and Central time zones strongly preferred.Occasional travel may be required WHAT YOU WILL DOOwn post-sale client relationships for assigned programs, serving as a primary point of contact and ensuring a seamless experience from onboarding through completion.Translate client commitments into clear project plans, timelines, deliverables, and internal responsibilities while keeping programs on track.Coordinate closely with Sales, Marketing, Production, and other internal teams to manage client expectations, approvals, deliverables, and execution.Support a portfolio that may include conferences, live events, virtual programs, webinars, digital campaigns, or other healthcare-focused offerings depending on the position.Proactively monitor client satisfaction, project risks, and delivery challenges, resolving issues early and communicating clearly with both clients and internal stakeholders.Provide performance updates and reporting, gather client feedback, and identify opportunities to strengthen relationships and expand existing partnerships. HOW YOU ARE QUALIFIED 5+ years of experience in client success, account management, client services, campaign management, events, or a related client-facing role.Experience managing conferences, events, virtual programs, digital campaigns, webinars, or other multi-stakeholder client programs from planning through delivery.Healthcare, pharmaceutical, medical education, healthcare media, medical device, or a related industry background Strong client-facing communication and relationship-management skills with the ability to confidently work with a variety of stakeholders.Demonstrated ability to manage multiple projects, deadlines, approvals, and cross-functional partners simultaneously in a fast-paced environment.Familiarity with pharmaceutical-sponsored programs, healthcare compliance requirements, project management platforms, or event technology is highly valued.Reference: 69749