Incident Response Specialist

Our client, a leading autonomous vehicle technology company, is seeking a Readiness and Response Operator 2 (RR2) to join their team. As an RR2, you will play a critical role in ensuring the robotaxi fleet is fully prepared for public operation. This position blends technical execution with field operations, supporting both service and test fleets while acting as a frontline responder during on‑road recovery events. The ideal candidate will have strong operational discipline, technical aptitude, and the ability to remain composed in dynamic, public‑facing environments.

 
Job Title: Readiness and Response Operator 2
Location: Austin, TX
Pay Range: $29/hour

 

 
What’s the Job?

• Perform precise pre‑service and post‑service checks, including mechanical inspections, sensor verification, and data‑processing steps to ensure vehicles meet readiness standards.
• Serve as a primary responder for in‑field vehicle recovery, coordinating safe extractions, documenting incidents, and supporting vehicle repositioning on public roads.
• Use remote operation tools to maneuver autonomous vehicles during recovery or complex navigation scenarios.
• Provide professional, empathetic assistance to passengers during recovery events, ensuring safe entry/exit and offering light concierge support at high‑traffic pickup/drop‑off sites.
• Use terminal commands and internal interfaces to diagnose blockers, power‑cycle hardware, or flash firmware to return vehicles to operational status.

• Strict adherence to safety protocols and required PPE.
• Ability to pass background, MVR, and drug screening; must comply with the Substance Abuse Policy.
• 2–4 years in fast‑paced environments blending logistics and customer service (hospitality, aviation ground ops, emergency response, fleet operations).
• Comfort using terminal commands, laptops, mobile devices, and remote operation interfaces to manage vehicle states and report anomalies.
• Valid driver’s license with a strong driving record; ability to lift up to 50 lbs and perform physical tasks such as standing, walking, pushing, pulling, bending, and squatting in workshop and public road environments.

• Competitive salary and benefits package.
• Opportunity to work with a leading company in the industry.
• Professional growth and development opportunities.
• A collaborative and dynamic work environment.
• Stability and long-term career potential.

 
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.