Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
We’re proud to serve the vibrant communities of Kansas, Missouri, and Oklahoma. As a third-generation insurance professional with a BS in Insurance and Risk Management from Missouri State, I bring a strong foundation and deep understanding to help guide customers through their insurance needs.

Family and community are at the heart of everything we do. I’m a proud husband and father to twin girls, and we stay actively involved in local events and organizations that support the communities we serve.

If you're looking for a place to grow your career while making a real difference in people's lives, we’d love to have you on our team.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Garrett Good - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.