Associate Account Manager, Enterprise

Job Title

The Impact You Will Make

Serve as day to day point of contact for Franchisees and Franchise groups

Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features

Have ownership on accurate account information and pipeline in Salesforce

Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings

Participate in weekly client calls with the Account Manager

Execute individual and regional marketing campaigns for Franchise Partners

Increase revenue across book of business and reduce cancellations/attritions

Manage external restaurant trainings and operational efficiencies

Monitor market closures: special events, holidays, natural disaster notifications

Follow-up on inbound requests from clients or the Grubhub Care Team

Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

What You Bring to the Table

Bachelor's Degree preferred or highschool diploma/GED

Must be in the Chicago area

1-2 Years in Account Management, Sales, or experience working with large clients

Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus

Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions

Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills

Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences

Expertise in problem-solving skills identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time

Confident making outbound dials on the phone

Passion for working in a fast-paced, evolving environment

Experience working with or selling to restaurant owners a plus

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcomeand encouragedto be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Illinois: $44,800- $56,000 ( $56,000- $70,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.