Loan Operations Assistant Mgr
Commercial Bank & Trust Co
Job Description
Job Description
Role and Responsibilities:
- Assist in overseeing the daily operations of the Loan Operations department to ensure accurate, timely, and compliant processing of loan activities.
- Support the administration and maintenance of loan accounts, records, systems, and operational controls.
- Monitor operational performance, reporting, and quality standards to maintain portfolio integrity and regulatory compliance.
- Provide guidance, problem resolution, and support to Loan Operations staff, front-line employees, and other departments.
- Assist with workflow coordination, staff training, cross-training, and employee development.
- Participate in process improvements, system enhancements, departmental projects, and strategic initiatives.
- Prepare, review, and analyze operational and management reports and communicate findings, risk, and trends with staff and management.
- Provide training and day-to-day guidance to team members while serving as a subject matter expert for Loan Operations
- Identify opportunities to improve efficiency, strengthen controls, and enhance customer service.
- Serve as a subject matter expert and assist with departmental leadership responsibilities as assigned.
- Acts as a backup for Loan Operations functions and positions as needed
- Maintain prompt and regular attendance.
- Demonstrate a positive, helpful attitude with co-workers and customers.
- Strives to improve efficiency in his/her work area through cost savings.
- Perform other duties and special projects as assigned.
- Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
- Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.
Qualifications and Education Requirements
- Associate degree in Business, Finance, Accounting, or related field preferred
- Equivalent banking experience and education may be considered
- Loan operations, loan serving, and lending support experience is a plus
Preferred Skills:
- Excellent verbal and written communication skills
- Tact and public relations expertise
- Experience utilizing Jack Henry system is preferred
- Proficient in Microsoft Office Suite or related software
Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled
Vacancy posted 18 days ago
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