Sr. Business Applications Analyst

Sr. Business Applications Analyst - HQ Applications

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech is a highly matrixed, team oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental, vision, life and disability insurance.

For more information about LGESVT, please visit

Position Overview

The Business Applications Analyst supports, improves, and governs enterprise applications managed by LG Energy Solution headquarters on behalf of LG Energy Solution Vertech. Serving as the functional liaison among business stakeholders, the Business Applications team, HQ application owners, and approved vendors, this role translates business needs into requirements, coordinates incidents and enhancements, supports testing and deployment, and promotes reliable, secure, well-documented applications. Professional working proficiency in English and Korean is essential.

Primary Responsibilities

• Application support:  Act as the primary functional contact for assigned HQ-managed applications; coordinate incidents, service requests, access issues, defects, and escalations through resolution.

• Business analysis and improvement:  Elicit and document business, functional, reporting, data, integration, and control requirements; map current-state processes, identify root causes and control gaps, and recommend practical future-state improvements.

• HQ and stakeholder coordination:  Work with HQ application owners and technical teams in English and Korean to clarify requirements, reconcile global standards with local needs, track decisions, and communicate status, risks, and dependencies.

• Enhancements and releases:  Support application changes, integrations, and deployments by coordinating scope, priorities, testing, acceptance criteria, readiness, cutover, validation, and post-implementation stabilization.

• Data, access, and controls:  Define data and interface requirements; support data validation, role-based access, segregation-of-duties reviews, audit evidence, change controls, records retention, and security and compliance activities.

• Documentation and adoption:  Maintain process maps, requirements, knowledge articles, work instructions, training materials, issue logs, backlogs, decisions, risks, and service metrics; deliver user training and reinforce consistent system use.

• Continuous improvement:  Monitor recurring issues, user feedback, utilization, and changing business needs; recommend improvements to applications, processes, controls, support models, and business value.

Key Knowledge, Skills and Abilities

Required:

• Associate's or Bachelor's degree in information systems, business administration, engineering, computer science, or a related discipline, or equivalent relevant experience.

• 10 or more years of experience in business systems analysis, enterprise application support, functional consulting, product ownership, or a related role.

• Professional working proficiency in Korean and English, including conducting meetings and preparing clear business and technical documentation in both languages.

• Experience supporting enterprise applications and end-to-end business processes, including procure-to-pay and record-to-report.

• Experience eliciting requirements, mapping processes, defining acceptance criteria, coordinating testing, and supporting production releases.

• Strong analytical, problem-solving, facilitation, stakeholder management, and written and verbal communication skills.

• Ability to manage multiple priorities across local, remote, and international teams while handling confidential information in accordance with security, privacy, compliance, and internal-control requirements. 

Desired:

• Hands-on experience with SAP S/4HANA or SAP HANA, especially finance, procurement, inventory, project, or reporting processes.

• Experience supporting globally governed applications in a multinational organization and familiarity with IT service management, change, incident, problem, and application lifecycle practices.

• Experience with integrations, APIs, data mapping, master data, reporting, reconciliation, Microsoft 365, Power Platform, Jira/Confluence, ServiceNow, or comparable tools.

• Familiarity with role-based access, segregation of duties, audit support, and control-sensitive processes; relevant business analysis, project management, Agile, ITIL, SAP, or Lean/Six Sigma certification is a plus.

• Experience in renewable energy, battery energy storage, manufacturing, engineering, field service, or another asset-intensive industry.

Working Conditions/Office Environment/Travel

Based in Westborough, Massachusetts, with regular collaboration across time zones and occasional meetings outside standard local business hours to coordinate with LGES HQ. Travel is expected to be up to 10%, with occasional additional domestic or international travel based on project and business needs.