Application Support Analyst

Assigns and escalates bugs to Product Owners. Engages with end‑users to validate updates. Collaborates with Product Owners in agile environment to meet project deadlines. Facilitates deployments and automates test procedures in both QA and production environments. Provides technical assistance; writes and maintains user documentation and trains and supports users. Prepares technical support by collecting, analyzing, and summarizing information and trends. Serves as subject matter expert for business‑critical applications and be able to identify and troubleshoot issues quickly. Collaborates with Agile Scrum development teams to identify and resolve production issues. Provides valuable feedback to Agile Scrum Product Owners on application improvements. Monitors/follows up with Agile Scrum team Product Owners on backlog item status. Cross‑training next level of support on application and business workflows. Participates in testing and de‑bugging during pre‑deployment and post‑deployment stages. Creates and executes automated test cases based upon project requirements. Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses. Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment. Participates in ongoing development, patching, and updating of released products through use of Agile process. Performs other related duties and projects as business needs require at direction of management. Education and Experience Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus. Minimum two (2) years experience in Applications Support, QA testing, or Software Development. #J-18808-Ljbffr