Vaccine Key Customer Leader - NE/IA/MT/WY

Job Description The Vaccine Key Customer Leader (VKCL) is the primary our company vaccines point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for the assigned ecosystem(s), key accounts, engages C‑/D‑suite, senior clinical and operational leaders, and drives measurable business performance and customer experience. The role coordinates cross‑functional our company teams (field and HQ) to ensure implementation and pull‑through at clinic/health system/provider level while proactively identifying growth opportunities and compliant solutions to competitive threats. This is a field‑based account management role that is responsible for covering the following states: Nebraska, Iowa, Montana, and Wyoming. Travel (%) varies based on candidate’s location within the geography. Core Responsibilities Account leadership and strategy Own the vaccine business performance, relationship and customer experience for assigned accounts; develop and execute tailored account plans for each account with measurable objectives. Identify strategic customers within the geography that present differentiated business opportunities; prioritize accounts and allocate resources accordingly. Translate deep customer knowledge and market understanding into actionable commercial opportunities and execution. Cross‑functional Collaboration Collaborate closely with all our company customer‑facing colleagues to ensure seamless coordination. For each assigned account, develop and own a Vaccines account strategy that prioritizes appropriate use of our company vaccines and aligns the account team to execute that strategy in line with customer needs. Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and other internal partners to deploy appropriate solutions for customers. Market and product expertise Maintain and apply in‑depth knowledge of the vaccination landscape: immunization schedules, quality measures, reimbursement models, registry systems, school and public health requirements, and factors affecting uptake of vaccines. Monitor competitor approaches, contracting strategies, and market dynamics; proactively recommend actions to grow or defend business. Leadership and compliance Provide strong peer leadership, mentoring and coordination across individuals in different reporting lines. Ensure all activities comply with company policies Qualifications Minimum Requirements Bachelor's degree (BA, BS, or BSN) Minimum of five (5) years' experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry Minimum of two (2) years' experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization Self‑motivated with the ability to perform with a high level of independence Innovative thinking and exceptional business acumen, analytical and problem‑solving skills Proficient in Microsoft Excel, PowerPoint, Word and Outlook Valid Driver's License Ability to travel within the assigned territory Preferred Experience Master's degree (MA, MS, or MBA) in Business, Marketing, Science, Healthcare or Public Health Minimum of two (2) years' experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace) Recent Local Market and Customer Knowledge Experience in a strategic or management role in Public Health or Health System/Medical Group Strong understanding of compliance‑related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities Required Skills Account Management, Brand Management, Brand Marketing, Business Opportunities, Client Management, Commercial Account Management, Contract Management, Customer Needs Analysis, Data Analytics, Financial Acumen, Healthcare Trends, Identifying Sales Opportunities, Interpersonal Relationships, Key Account Planning, Lateral Leadership, Managed Care Marketing, Marketing, Market Research, Medical Affairs, Profit Planning, Public Health, Reimbursement, Sales Leadership, Sales Target Achievement Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. Work Model U.S. Hybrid Work Model: effective September 5, 2023, employees in office‑based positions in the U.S. will be working a hybrid work consisting of three total days on site per week, Monday ‑ Thursday, with Friday designated as a remote‑working day, unless business critical tasks require on‑site presence. This hybrid work model does not apply to field‑based positions, facility‑based, manufacturing‑based, or research‑based positions where work is performed at a company site, or positions covered by a collective‑bargaining agreement, or any other position for which the company has determined the job requirements cannot be reasonably met working remotely. Salary and Benefits Salary range: $173,200.00 - $272,600.00. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable. We offer a comprehensive package of benefits including medical, dental, vision, healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. Travel Requirements Approximately 25% travel within the assigned territory. #J-18808-Ljbffr Merck