Desktop Support Technician

Desktop Support Technician in Los Angeles, CA. opportunity!! Job details: Hosted by: Robert Reyes Salary: $26 - $31 per hour Benefits Competitive Salary Stellar Benefits (Medical, Dental, Vision, Life Insurance) Flexible Schedule Job Stability Career growth Job Details We are seeking a dynamic and dedicated Consulting Desktop Support Technician to join our Tech Services team. This role is crucial in maintaining the integrity of our technological infrastructure and ensuring seamless operation for our end users. As a Consulting Desktop Support Technician, you will be providing technical and troubleshooting assistance, adhering to our IT processes, and recommending ways to improve these processes. You will be working closely with our IT Client Services team and directly communicating with management to resolve customer service issues swiftly and efficiently. Responsibilities Provide technical and troubleshooting assistance to end users, ensuring their IT needs are met. Adhere to and maintain IT processes and practices, ensuring a smooth and efficient service. Identify and recommend improvements to current processes to the IT Client Services team. Communicate and communicate with management to resolve customer service issues swiftly and efficiently. Assist in the installation, repair, and maintenance of workstations at all our locations. Prepare defective parts for shipment to the manufacturer and maintain records of parts inventory for spare equipment. Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing. Perform on-call duties and other assigned tasks as necessary. Minimum Education High school or equivalent required Associate's degree in a related field preferred Minimum Experience Minimum 6 months' experience in IT up to two (2) years required Experience with or exposure to the following: Windows 7, 10, OS X; Office 2010 and 2016; Cerner; Footprints; Kronos; Desktop support Accountabilities Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required Adhere to Keck Medicine of USC IT processes and practices Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team Communicate and escalate customer service issues to management in order to resolve quickly and efficiently Respond to questions from users or escalates their issues to an IT manager at Keck Medicine of USC IT Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations Prepare defective parts for shipment to manufacturer Assist in maintaining records or parts inventory for spare equipment Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing Ability to perform on-call duties Performs other duties as assigned Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. #J-18808-Ljbffr