ROI Medical Records Specialist

ROI Specialist

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Responsibilities

- Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.

- Answer phone calls concerning various ROI issues.

- If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.

- If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.

- Logs medical record requests into ROI On-Line database.

- Scans medical records into ROI On-Line database.

- Complies with site facility policies and regulations.

- At specified sites, responsible for handling and recording cash payments for requests.

- Other duties as assigned.

Qualifications

- Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.

- Demonstrates the ability to work independently and meet production goals established by MRO.

- Strong verbal communication skills; demonstrated success responding to customer inquiries.

- Demonstrates success working in an environment that requires attention to detail.

- Proven track record of dependability.

- High School Diploma/GED required.

- Prior work experience in Release of Information in a physician's office or HIM Department is a plus. Knowledge of medical terminology is a plus.

- Knowledge of HIPAA regulations is preferred.

*This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.