Patient Care Coordinator

Job Family:
Administrative Services (Digital)

Travel Required:
None

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
We are currently searching for a Patient Care Coordinator to provide comprehensive administrative, operational, and patient care coordination support within the National Heart, Lung and Blood Institute (NHLBI). This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate hematology consultation services through reviewing, triaging, scheduling, and tracking patient consultations, follow-up activities, and related clinical operations.
• Serve as the primary liaison among patients, caregivers, providers, laboratories, and multidisciplinary clinical teams to facilitate efficient patient care and communication.
• Manage appointment logistics, including clinic scheduling, telehealth visits, interpreter services, pre-consult testing, and electronic appointment requests.
• Obtain, organize, and coordinate external medical records, pathology materials, and specialized testing documentation to support clinical evaluations.
• Coordinate multidisciplinary patient care meetings and maintain complex clinical schedules, calendars, coverage assignments, and provider rosters.
• Provide patients with appointment instructions, registration guidance, and ongoing support to ensure a positive and efficient care experience.
• Coordinate clinical and research bone marrow procedures, specimen collection activities, laboratory testing, and pathology review processes.
• Track diagnostic procedures, laboratory results, pathology reviews, and specialized testing to ensure timely completion, follow-up, and resolution of outstanding items.
• Plan, coordinate, and support educational conferences, grand rounds, training sessions, and other program meetings, including scheduling, speaker coordination, meeting management, and documentation.
• Maintain educational resources, presentation materials, reference guides, and training documentation to support clinical and fellowship programs.
• Manage administrative operations, including office resources, supplies, equipment, property accountability, laboratory accounts, facility support, and service requests.
• Coordinate onboarding, credentialing, orientation, access requests, and operational readiness activities for fellows, trainees, staff, and other personnel.
• Develop, maintain, and update standard operating procedures, workflow documentation, operational resources, databases, and program records.
• Collect, analyze, and report operational data and performance metrics; support dashboard development, quality improvement initiatives, workflow optimization, and process improvement efforts.
• Maintain SharePoint sites, Microsoft Teams channels, shared mailboxes, calendars, and other information systems while ensuring compliance with NIH, HIPAA, and regulatory requirements and supporting technology implementation and troubleshooting activities.

What You Will Need:

• Bachelor's degree in healthcare administration, health sciences, nursing, biology, or a related field.
• Minimum four (4) years of experience in areas such patient care coordination, clinical operations, or healthcare administration.
• Experience coordinating multidisciplinary clinical services and working with providers, laboratories, and ancillary services.
• Working knowledge of medical terminology.
• Proficient in Microsoft 365.
• Experience with electronic medical records.
• Must be able to obtain and maintain a Federal or DoD "public trust"; candidates must receive approved adjudication prior to onboarding with Guidehouse. Candidates with an active public trust or suitability are preferred.
• Incumbent capture - no other candidates were considered due to an identified incumbent who meets the labor category requirements provided by the customer.

What Would Be Nice To Have:

• Strong organizational, communication, critical-thinking, and problem-solving skills with the ability to manage multiple priorities within a fast-paced environment.
• Ability to maintain confidentiality, exercise independent judgment, and support quality improvement and operational initiatives.
• Knowledge of hematology and/or oncology medical terminology is preferred.

The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
  
• Personal and Family Sick Time & Company Paid Holidays
  
• Parental Leave
  
• 401(k) Retirement Plan
  
• Group Term Life and Travel Assistance
  
• Voluntary Life and AD&D Insurance
  
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  
• Transit and Parking Commuter Benefits
  
• Short-Term & Long-Term Disability
  
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  
• Employee Referral Program
  
• Corporate Sponsored Events & Community Outreach
  
• Care.com annual membership
  
• Employee Assistance Program
  
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  
• Position may be eligible for a discretionary variable incentive bonus
  

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or View email address on click.appcast.io. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact View email address on click.appcast.io. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.