Patient Care Coordinator / Front Office Coordinator

We are seeking a friendly, organized, and proactive Patient Care Coordinator to serve as the welcoming face of our clinic during afternoon hours. This position plays a vital role in creating a positive experience for patients and families while helping maintain full therapist and tutoring schedules through excellent communication and relationship-building.

The ideal candidate enjoys talking with people, is comfortable making outbound phone calls, and thrives in a fast-paced environment where customer service and organization are equally important.

Responsibilities

Front Office

• Welcome patients, tutoring families, and visitors with a warm and professional demeanor.

• Check patients in and out.

• Answer phones and respond to general inquiries.

• Maintain a clean, organized, and welcoming reception area.

• Assist with scheduling and appointment changes.

• Support clinicians with administrative tasks as needed.

Family Engagement & Scheduling

• Make outbound calls to tutoring families to check in on their experience.

• Build relationships with families and answer general questions.

• Identify scheduling opportunities and help fill available tutoring appointments.

• Follow up with families who have missed appointments or paused services.

• Maintain accurate communication notes within the scheduling system.

• Help maximize clinician schedules through proactive outreach.

Administrative Support

• Assist with data entry and maintaining patient records.

• Coordinate paperwork and intake documents.

• Support special projects and community events as assigned.

• Help ensure smooth daily clinic operations.

Qualifications

• Excellent verbal and written communication skills.

• Friendly, professional, and compassionate personality.

• Comfortable making frequent outbound phone calls.

• Strong organizational and multitasking abilities.

• Detail-oriented with excellent follow-through.

• Experience in customer service, healthcare, education, or office administration preferred.

• Ability to work independently while supporting a collaborative team.

Preferred Qualities

We're looking for someone who:

• Loves connecting with people.

• Enjoys solving scheduling puzzles.

• Takes initiative without waiting to be asked.

• Is dependable and highly organized.

• Creates a welcoming environment for every family.

• Is comfortable balancing front desk responsibilities with proactive outreach.

Why Join Aubin Aphasia?

• Supportive and mission-driven team.

• Opportunity to make a meaningful impact on families.

• Collaborative work environment.

• Flexible part-time afternoon schedule.

• Meaningful work helping individuals improve communication and quality of life.