Client Care Coordinator / Front Office Coordinator
The Aubin Aphasia Speech and Language Center LLC
We are seeking a friendly, organized, and proactive Client Care Coordinator to serve as the welcoming face of our clinic during afternoon hours. This position plays a vital role in creating a positive experience for clients and families while helping maintain full tutoring schedules through excellent communication and relationship-building.
The ideal candidate enjoys talking with people, is comfortable making outbound phone calls, and thrives in a fast-paced environment where customer service and organization are equally important.
Responsibilities
Front Office
Welcome clients, tutoring families, and visitors with a warm and professional demeanor.
Check clients in and out.
Answer phones and respond to general inquiries.
Maintain a clean, organized, and welcoming reception area.
Handle all scheduling and appointment changes for the tutoring center.
Support clinicians with administrative tasks as needed.
Family Engagement & Scheduling
Make outbound calls to tutoring families to check in on their experience.
Build relationships with families and answer general questions.
Identify scheduling opportunities and help fill available tutoring appointments.
Follow up with families who have missed appointments or paused services.
Maintain accurate communication notes within the scheduling system.
Help maximize clinician schedules through proactive outreach.
Administrative Support
Assist with data entry and maintaining client records.
Coordinate paperwork and intake documents.
Support special projects and community events as assigned.
Help ensure smooth daily clinic operations.
Qualifications
Excellent verbal and written communication skills.
Friendly, professional, and compassionate personality.
Comfortable making frequent outbound phone calls.
Strong organizational and multitasking abilities.
Detail-oriented with excellent follow-through.
Experience in customer service, healthcare, education, or office administration preferred.
Ability to work independently while supporting a collaborative team.
Preferred Qualities
We're looking for someone who:
Loves connecting with people.
Enjoys solving scheduling puzzles.
Takes initiative without waiting to be asked.
Is dependable and highly organized.
Creates a welcoming environment for every family.
Is comfortable balancing front desk responsibilities with proactive outreach.
Why Join Aubin Aphasia?
Supportive and mission-driven team.
Opportunity to make a meaningful impact on families.
Collaborative work environment.
Flexible part-time afternoon schedule.
Meaningful work helping individuals improve communication and quality of life.
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