Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a paper and packaging organization in DeSoto, Kansas on a contract basis with the opportunity to become permanent. This role is ideal for someone who enjoys supporting customers, managing order activity, and partnering with internal teams to keep service levels high. The position is scheduled for 40 hours per week and requires working on-site four days each week. Success in this role comes from clear communication, strong follow-through, and a calm, solutions-focused approach when addressing customer needs.

Responsibilities:
• Manage customer orders from initial entry through completion, ensuring information is accurate and processed in a timely manner.
• Update existing orders as customer needs change and confirm adjustments are reflected correctly in internal records.
• Track open orders and proactively communicate status updates, timelines, and issue resolution to customers.
• Maintain accurate order and account details within Oracle and other business systems as needed.
• Partner closely with the sales team and other internal stakeholders to coordinate customer requests and support account activity.
• Respond to inbound customer inquiries with professionalism, empathy, and a service-oriented mindset.
• Handle concerns and unexpected issues with composure, identifying practical solutions that support both the customer and the business.
• Contribute to a positive customer experience through consistent follow-up and clear communication across phone and email channels.• Prior experience in customer service, preferably in an order processing, order entry, or account support environment.
• Ability to manage multiple customer requests while maintaining accuracy and attention to detail.
• Strong communication skills with the ability to interact positively and professionally with customers and internal teams.
• Proven ability to remain calm under pressure and resolve issues with a thoughtful, problem-solving approach.
• Experience supporting inbound calls and general customer inquiries in a fast-paced setting.
• Comfort working cross-functionally with sales or other departments to meet customer expectations.
• Experience with Oracle is preferred.
• Availability to work permanent hours in an office setting four days per week.