Assistant Store Manager I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. As part of the Tapestry portfolio, we are a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Key Responsibilities Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed. Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community. Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision. Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience. Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships. Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects. Requirements 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered. Strong customer focus and ability to thrive in a fast‑paced environment. Proven ability to inspire and motivate teams to exceed performance standards. Excellent communication, problem‑solving, and conflict‑resolution skills. Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies. Ability to work in a fast‑paced environment. Strong English language proficiency. (for EU) Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom. Competencies Courage – acts with honesty and delivers actionable feedback. Creativity – generates unique ideas and connects unrelated concepts. Customer Focus – places customers at the center of decisions. Dealing with Ambiguity – adapts to change and acts without a complete picture. Drive for Results – consistently exceeds goals and pushes for results. Interpersonal Savvy – builds rapport and diffuses tension. Learning on the Fly – quickly grasps new problems and experiments for solutions. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Base Pay Range: $18.50 - $29.00 per hour. Coach is an equal‑opportunity and affirmative action employer. All employment decisions are made based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. #J-18808-Ljbffr