Global Investigations Manager

Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As Investigations Manager, you will lead the operational core of a high-volume scam-investigation workflow: managing investigators across triage and recovery support, maintaining work-product quality, and partnering closely with engineering, legal, and cross-functional teams. This is a player-coach role for someone who has done investigative work, can credibly review it, and can run the people-management cadence that allows a high‑pressure team to sustain quality and throughput over time. The impact you will have: Run the team. 1:1s, career‑pathing, performance pulses, and growth feedback at TRM Manager standard. You convert priorities from department leadership into investigator workload, and escalation cleanly when something exceeds team‑level scope. The reason your investigators stay and grow is you. Hire and develop. Source actively alongside the recruiter, run thoughtful interview loops, and own end‑to‑end onboarding. When the team needs to grow — or when automation shifts the analyst‑to‑volume ratio — you write the headcount case. Talent density is yours to defend and raise. Servant‑leader by default. Every TRM manager is a doer. When the team needs you in the trenches, you’re there. What we’re looking for: 12+ months of people management with 3–8 direct reports — documented continuous‑feedback practice, real career‑pathing conversations, and at least one documented underperformance management cycle. Has hired, developed, and (when needed) managed people out. Operational / investigative experience — you have personally executed or supervised the kind of investigative work product this team produces (cryptocurrency tracing, financial‑crime investigations, legal‑process drafting). You are not currently a daily practitioner, but you are a credible QC layer on the team’s output. AI fluency (required) — you use AI tools in your management workflow and you can articulate where AI accelerates your team’s output and where it doesn’t. AI fluency is evaluated during the interview process. Legal‑process fluency — working‑level familiarity with subpoenas, warrants, preservation requests, and other formal investigative process. You do not need to be a lawyer; you need to understand how high‑quality investigative documentation supports downstream action. US Citizenship required Washington, D.C. / MD / VA based (hybrid; periodic on‑site collaboration and travel may be required) Ability to obtain Public Trust clearance About the team: Distributed, async‑first via Slack and Notion, with structured syncs for alignment. Primary time‑zone overlap: US Eastern / Central. High autonomy, high standards, low bureaucracy — work directly with engineering, analysts, legal counterparts, and partners who depend on the team’s output. Team operating rhythms: Weekly 1:1s with direct reports Weekly team sync covering active work, throughput, and escalations 6‑week performance pulse cycle across the team Quarterly career‑pathing conversations and Areas of Responsibility audits Surge availability expected during time‑sensitive disruption windows #J-18808-Ljbffr TRM Labs