Client Services Representative

Job Details Client Services Representative – Fort Collins, CO Posted: 6/26/2026 Job ID#: 265 Job Category: Client Services Salary Range: $58,000.00 – $63,000.00 Overview At Neenan, we pride ourselves on delivering exceptional client experiences?and our Client Services team plays a critical role in that mission. We"r looking for a Client Services Representative who thrives in a fast-paced, problem-solving environment and is passionate about maintaining strong client relationships after project completion. In this role, you"ll serve as the primary point of contact for warranty-related needs, working closely with clients, subcontractors, and internal teams to resolve issues efficiently and professionally. If you enjoy hands‑on work, creative problem-solving, and making a tangible impact on client satisfaction, this is a great opportunity to join a collaborative, high‑performing team. Other responsibilities include the support of Building Management, Small Project Unit, Field Construction and the Warehouse. What You'll Do Serve as the main point of contact for warranty requests, managing issues from initial intake through resolution Communicate regularly with clients, subcontractors, and internal teams to troubleshoot and resolve concerns Track and manage warranty callbacks using multiple systems (email, web platforms, phone, etc.) Participate in a scheduled on‑call rotation to support urgent client needs Visit job sites to investigate issues, expand construction knowledge, and help prevent future problems Conduct 1‑year and 2‑year warranty walkthroughs with clients and project teams Perform minor repairs and hands‑on corrective work when appropriate Support project closeout activities and help ensure a smooth transition from construction to operations Participate in Operations & Maintenance (O&M) reviews and owner training processes Provide feedback to project teams to improve design quality and reduce recurring issues Job Requirements What We’re Looking For Construction experience with strong mechanical aptitude Ability to read and interpret blueprints and construction documents Strong problem‑solving skills and the ability to navigate challenging client situations professionally Excellent communication and documentation skills Detail‑oriented with a highly organized, methodical approach to work Ability to work independently while collaborating across multiple teams Comfort handling fast‑paced workflows and high volumes of requests Willingness to travel, including occasional overnight stays Technical Skills Proficiency in Microsoft Outlook, Excel, and Word Experience with tools such as Bluebeam, ACC, DroneDeploy, or similar platforms is preferred Familiarity with project closeout processes and warranty workflows Additional Requirements Valid driver’s license and clean driving record Willingness to participate in an on‑call rotation (24/7 team support environment) Commitment to continuous learning and professional development Why Join Neenan? Collaborative, team‑oriented culture Opportunities to grow your construction and client service expertise Hands‑on, impactful role with visible results Exposure to a wide range of projects and internal teams #J-18808-Ljbffr