Center Operations Supervisor

The Center Operations Supervisor, in collaboration with the Center Operations Director, is responsible for center operations, including production, quality compliance, and patient scheduling. The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. This valued leader is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. The Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Ensures efficient patient flow throughout the center. Identifies problem areas within Front Desk & Scheduling and implements corrective action as needed. In support of the Center Operations Director, maintains center operations production goals, monitors net yields and implements improvement plans as required. Manages and maintains operational records. Consistently meets and/or exceeds daily, weekly and monthly deadlines. Independently determines center labor usage to meet business needs. Supports meeting the established center production goals. In absence of Center Operations Director responsible for all aspects of operational oversight. Responsible for center production goals. Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities. Supports the center philosophy of continuous improvement. Collects and analyzes data to maintain and improve center quality, efficiency and profitability. Implements effective corrective action plans when appropriate. Works with market leadership to develop effective corrective action plans to address any areas of deficiency noted during audits. Manages all inventories to optimum levels by maximizing efficiencies and customer service levels and minimizing investment. Ensures compliance with all company procedures and applicable federal, state and local regulations. Proficient in all staff tasks and duties at a level adequate for training and critiquing employees in the performance of those tasks and duties. Maintains clean efficient work environment, and ensures center has sufficient operating supplies and forms. Conducts routine internal procedures and documentation audits. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Strong business acumen and acuity Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results Proven skills in budgeting and fiscal management preferred Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Ability and willingness to travel between local centers, regionally and nationwide up to 10% of the time This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: A minimum of 3 years’ work experience as a direct people leader in metric driven environments High school diploma or GED equivalent required Some college coursework preferred Ability to lead and coach teams to drive positive outcomes and excellence #J-18808-Ljbffr