Director of Revenue Management

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort and Private Residences at Puerto Rico is a collection of 139 hotel rooms and 84 private residences. Situated on 483 acres with two miles of beach frontage, award-winning golf, an expansive wildlife sanctuary, nature trails and a lagoon complete with paddle boarding, fishing, and a water playground.

About the role:

The Director of Revenue Management is responsible for the revenue strategies and interpretation of business analytics, data, and trends. Providing expertise to guide and direct the resorts Yield Teams through effective and measurable revenue management initiatives and tactical strategies. The priority will be room revenue, with a focus on total resort revenue management including but not limited to spa, food & beverage, recreation, and ancillary revenue sources. The Director of Revenue Management will independently make daily pricing and inventory decisions that result in positive business results and provide valuable insights and recommendations that result in positive revenue gains. This position is a Department Head level and reports to the Commercial Director.

What you will do:

• Interpret business analytics into meaningful action to improve performance

• Manage rates and inventory in all distribution channels

• Initiate pricing analysis and recommendations

• Own and be responsible for the consistent execution of the Revenue Management strategy, systems, tools and processes of the entire resort

• Perform against goals and objectives established by the DOM

• Performance & analysis reporting, short-term forecasts, sellout management, inventory, and pricing 90 day and all high-demand dates.

• 365 Inventory & pricing/13-month inventory and pricing strategy

• Report on business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc.

• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities.

• Understand and identify brand pricing, promotional, marketing and eCommerce initiatives and recommendations that should be implemented not only for compliance but to maximize revenues.

• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions.

• Maintain all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering

What you will bring:

• Ability to present a contrarian viewpoint and gain consensus through business analytics

• Strong IT (Information Technology) foundation is required: Proficient in Excel, Opera, Salesforce, Microsoft Office, Windows. Knowledge of PowerBI, Ideas RMS and Hotelligence is an asset

• Experience working in a sales / revenue management environment. Ability to effectively develop and deploy hotel inventory and yield management strategies in a multi-property environment that support individual Hotel revenue goals, as well as corporate revenue management initiatives

• Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making

• Completed a minimum four (4) year university degree in accounting, Business Administration, or Hotel Management

• Four (4) years' experiences working in hotel revenue management or similar business analytics and strategy role

• Knowledge of current economic conditions about, and its impact on, the travel and lodging industry (cause and effect relationships), with expertise on the managed asset's local marketplace.

What we are offering you:

Four Seasons believes in offering the best to the best regarding employee benefits! Here is what we are offering you:

• Lucrative salary!

• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

• Time off plans starting on the day of hire!

• An opportunity to be a part of a cohesive team in an inclusive work environment!

• Complimentary and discounted hotel stays around the world!

• Wellbeing and mental health initiatives and focused company!

• Embracement and promotion of diversity in our workplace!

• Complimentary employee meals and beverages!

• Tuition reimbursement!