Customer Solutions Engineer (Austin/US)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

Transform employees into real ambassadors of their company,

Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now!

*Team*

LumApps is seeking a dynamic Customer Solutions Engineer to join our team in the US. This role is preferably based in Austin, TX, but can be based remotely anywhere in the United States for the right candidate. As a Customer Solutions Engineer, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of LumApps, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success. With a passion for developing solutions, you thrive in addressing complex technical challenges and creating meaningful, scalable integrations that meet customers' evolving needs. You are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales, product management, and engineering to solve challenges and deliver seamless technical solutions. The ideal candidate possesses a strong technical aptitude, particularly in integration development, combined with excellent customer communication skills and a collaborative mindset. You identify with our values, excel in problem-solving, and are passionate about continuous improvement in delivering innovative solutions.

*Missions*

• Develop an in-depth understanding of LumApps’s product technologies and underlying architectures

• Lead technical onboarding and training sessions during customer onboarding (either LumApps-led or partner-led), with a strong focus on configuring and customizing integrations, potentially using Workato (our iPaaS platform)

• Lead data migration sessions (from Legacy systems to LumApps) during customer onboarding.

• Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities

• Lead discovery sessions of client business objectives and technical environments, and develop technical solutions with a focus on building and enhancing integrations that drive value for customers, by connecting our Products with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)

• Help customers connect their BI tools to our datalake Support customers’ and partners’ technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible

• Contribute to technical knowledge-sharing by developing training materials and collaborating on internal and external documentation of product features, methodology, and processes

• Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention, and co-lead regular business reviews with CSMs

• Support customer success teams with integration needs and identifying opportunities for automation

• Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements

• Continuously seek opportunities for improving processes and optimizing the customer implementation experience.

*Skills*

• Be able to take ownership of learning by independently exploring, testing, and experimenting with new technologies and concepts to rapidly become a subject matter expert with a strong results-driven mindset

• Proven experience (2+ years) in technical development, with a focus on integrations in a software/SaaS environment

• Strong knowledge of integration technologies, including popular authentication & provisioning standards (OAuth, SAML, OIDC, SCIM, etc.), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)

• Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders

• A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions

• Proven experience using Python and Workato (or a similar iPaaS platform) for developing complex integrations and automating workflows

• Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment

• Ability to thrive in ambiguity and a fast-paced environment

• Ability to travel as needed (approx 15%).

*Preferred Qualifications*

• A degree in Computer Science, Engineering, or a STEM-related field

• Working experience with Google Workspace administration, Microsoft 365 Azure administration, and/or Okta administration

• Familiarity with employee communication and digital workplace solutions.

Why You’ll Love Working at LumApps

At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer:

️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays

Health Insurance – United Healthcare, 100% employer-paid benefits from day 1

401k Retirement Plan – We match 100% of your contribution up to 4%

Family-Friendly Policy – Inclusive maternity & paternity leave

Team Celebrations & Seasonal Events – Because culture matters

Equipment - We provide you with a company laptop

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.