Field Service Tech I

Field Service Tech I

Location: Lincoln, RI, US, 02865

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Responsibilities:

• Troubleshoot, repair, install, remove, or repair lottery equipment and communication devices.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Qualifications:

• Education: High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• Skills: Must be computer literate, ability, flexibility, and willingness to work varied shifts, overtime, ability to follow policies, procedures, and safety guidelines, strong interpersonal communication skills and customer service ability, must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success:

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.