Senior Director, Product Management, Slackforce (San Francisco)

Job Category Product

Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Slack is looking for a Sr. Director of Product Management to own and evolve the product vision for bringing Slack and Salesforce together, making Slack the indispensable conversational front door to Salesforce for every customer, from a 5-person startup to the largest enterprise. This is a rare opportunity to sit at the intersection of two of the world’s most widely used enterprise platforms, and to define what it means to reimagine CRM to be AI-first in Slack.

You’ll lead product strategy for CRM in Slackbot, SlackCRM, and SlackFirst — three of the highest-priority bets in Slack's FY27 roadmap.

What You’ll Actually Be Doing

Product Strategy & Vision Define and drive the product vision to make Slack the conversational interface for CRM. Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and more balancing near-term delivery with long-term strategy. Drive prioritization and navigate complex cross-org dependencies across both Slack and Salesforce. Cross-Functional Leadership Work closely with Salesforce Clouds to reimagine cloud-specific SlackFirst experiences that are AI-first in Slack. Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization. Partner closely with engineering, design, and other cross-functional teams to align strategy with execution. Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment. Go-to-Market Bring Slack’s product-led-growth muscle to CRM to generate new Salesforce logos. Champion and execute the Pricing and Packaging strategy for CRM in Slack. Partner closely with marketing, enablement, and sales to ensure SlackFirst solutions are not only successfully brought to market but also adopted and loved by customers.

Product Areas of Responsibility

Working in close partnership with Slackforce engineering and design teams, this product leader is accountable for: Slackbot CRM: Own the roadmap for CRM in Slackbot including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration. SlackCRM: Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs. Drive new logos for Salesforce through frictionless onboarding, PLG-driven acquisition, and rapid iteration to achieve product market fit. SlackFirst Primitives & Cloud Experiences: Shape the product strategy to reimagine CRM AI-first in Slack. This includes prioritizing CRM product surfaces, delivering new, AI-first experiences from JTBD, and expanding SlackFirst primitives including native approvals, Salesforce Channels, Seamless Salesforce App, Salesforce List Views, notifications, action items, and more. Seamlessly Integrated Platform: Own the roadmap for seamless identity, infrastructure, and data integration — including OrgJWT migration, permissions and metadata sync, and auto-auth reliability. Mobile: Drive the mobile-first strategy for the new interface for Salesforce.

You’re Our Person If…

• 10+ years in product management, ideally spanning both platform and end‑user product at a B2B SaaS company.
• Proven track record shipping at scale across complex, multi‑stakeholder environments with cross‑org dependencies.
• A related technical degree required.

Leadership Profile

Operates with clarity and speed: prototypes the path forward, rapidly iterates based on user feedback, and ships products people want to use. Deeply customer‑obsessed: can hold both the SMB founder and the enterprise admin in mind simultaneously. Builder mentality: energized by greenfield and ambiguous spaces, not just optimizing what exists. Low ego, high ownership: leads from the front and gets into the details when it matters. Excellent cross‑boundary collaborator: earns trust across org lines through alignment on customer needs and outcomes. Strong communicator: can distill complex platform dependencies into clear product narratives for executives and customers. Deep understanding of CRM, enterprise workflow, or productivity software — and how users actually adopt (or don't adopt) these tools. Proven experience directly managing and developing senior product managers, including directly managing managers, across a large, matrixed organization. Demonstrated ability to lead cross‑functional teams and influence across org boundaries without direct authority. Experience building AI‑powered product experiences, particularly conversational or agent‑driven workflows.

Even Better If…

• Familiarity with the Salesforce ecosystem — understanding of CRM data models, Agentforce, and how Slack fits within the broader Salesforce platform.
• Experience leading PLG‑driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts.
• Experience navigating multi‑platform product development (e.g., mobile, web, embedded surfaces).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Slack is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, within a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.