Automotive Claims Specialist

Job Description

Job Description

Automotive Claims Specialist (Service Advisor, Parts, Warranty, and Technician Experience Welcome)

Bring Your Automotive Experience to a Growing Team
At CareGard Warranty Services (part of Automotive Financial Group), we have been a trusted provider of vehicle service contracts since 1994. We are looking for automotive professionals who want to transition their hands-on industry knowledge into a stable, professional office environment.

Whether your background is in  Automotive, RV, Powersports, or Marine as a Service Advisor, Parts Specialist, Warranty Administrator, or Service Technician , this role allows you to use your repair expertise while enjoying a consistent work schedule and a climate-controlled environment.

Why Join CareGard?

• Stability & Work-Life Balance
• Consistent full-time, 40-hour work schedule
• Predictable hours that support work-life balance
• Rotating weekend schedule (not every weekend)
• Paid time off starting in your first year
• Nine paid holidays annually
• A stable, growing company with long-term career opportunities

About the Role
As a desk-based Claims Adjuster in our Grapevine call center, you will review mechanical repair claims, determine contract coverage, and communicate directly over the phone with repair facilities to authorize payments.

What You'll Do

• Review and adjudicate claims according to contract terms and ancillary policy coverage.
• Verify submitted repair claims and confirm eligibility for coverage.
• Process approved claims and document all activity within the claims management system.
• Communicate with repair facilities regarding repairs, diagnostics, coverage questions, and claim payments.
• Respond to internal and external inquiries regarding claims and coverage.
• Work closely with other adjusters and departments to ensure timely and accurate claim resolution.
• Maintain accurate records, documentation, spreadsheets, and follow-up activities.
• Deliver professional, knowledgeable, and courteous customer service throughout the claims process.

What We're Looking For

• Automotive industry experience required.
• Service Advisor, Parts, Warranty, or Technician experience preferred.
• Knowledge of vehicle repairs and automotive systems.
• Strong communication, customer service, and computer skills.
• Detail-oriented, organized, and dependable.
• Additional compensation available for bilingual (Spanish/English) employees.
• Ability to work onsite in Grapevine, TX.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Education and Licensing Assistance
• Employee Recognition Programs
• Company Events and Team Celebrations
• Career Growth Opportunities

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