Certification Associate

Job Description

Job Description

The National Society of Professional Engineers is seeking a Certification Associate to work in our certification and testing division (NICET). The ideal candidate would have the following education and qualifications listed below. This position is hybrid and is based out of the company's corporate location in Alexandria, VA. 

EDUCATION/EXPERIENCE REQUIREMENTS

• Associates degree in a business administration, management, accounting, or a related field is preferred, or the equivalent combination of education and experience.
• Experienced in general office administration, basic accounting and data management, and customer service.
• Demonstrable command of the English language (written and oral). Demonstrable proficiency with Microsoft Office 365, especially Word, Excel, and Outlook.

JOB DUTIES:

• Process certification and recertification documents for approved candidates - generating requested printed documents for mailing and demographic updates.
• Assist in maintaining documents, certification and recertification activity status and tracking devices and reports. File, locate, retrieve, and process candidate documents.
• Provide customer service via phone calls, written correspondence, and email requests, ensuring courteous and professional responses within designated timeframe. Request types include but are not limited to billing and payment questions, product selection, certification sales, regulatory requirements, conditions of employment, new customer registration, online portal access, test scheduling and rescheduling, experience documentation best practices, continuing professional development, and workflow status.
• Coordinate exam delivery with test administration vendor, for candidates requesting special accommodations or group testing arrangements.
• Process department mail, including organizing and processing written, and electronic documentation received from and provided to candidates relative to their application, evaluation, certification, and recertification status.
• Process and/or proof outgoing departmental correspondence.
• Assist with the verification of various bank transactions including lockboxes and credit cards, and the maintenance of respective departmental fiscal records.
• Perform other duties as assigned.
• Occasional travel.

COMPETENCIES

• Team player with excellent oral and written communication skills, including active listening and written English language communication skills.
• Organizational skills to effectively manage time, workflow, and workspace to ensure timely and accurate completion of tasks. Must be able to efficiently handle customers' files, accurately enter and track associated data, and identify and process associated business communications and documents.
• Interpersonal and customer service skills to interact diplomatically and professionally with NICET customers, coworkers, vendors, and members of the general public; effectively handling telephone, email and database message inquiries from a variety of personalities with tact, sensitivity and courtesy.
• Proven ability to work independently and as a member of standing and/or ad hoc teams, interacting diplomatically and professionally with co-workers to accomplish NICET goals and objectives.
• Ability to implement and maintain quality control measures.
• Ability to skillfully and effectively market NICET programs.