Program Manager - CNP and Nursing Operations

Job Description

Job Description

Lead. Inspire. Shape the Future of Behavioral Healthcare.

Are you an experienced Certified Nurse Practitioner looking for a meaningful leadership opportunity where you can make an impact, support a talented clinical team, and still enjoy a healthy work-life balance?

Join West River Mental Health and help lead the delivery of exceptional, person-centered behavioral healthcare throughout Western South Dakota and the Black Hills. For more than 75 years, West River Mental Health has been committed to providing compassionate, high-quality mental health and behavioral healthcare services to individuals and families throughout our region. As the largest and most comprehensive community mental healthcare provider in Western South Dakota, we offer the opportunity to build a meaningful career while making a difference in the communities we serve.

West River Mental Health has recently made significant investments in our compensation structure, including enhanced wages for this leadership position.

We are seeking a Program Manager – CNP & Nursing Operations to provide leadership, oversight, and support to our CNP and nursing teams. This position plays a critical role in ensuring the delivery of high-quality medical and psychiatric services while supporting staff development, strengthening operations, promoting clinical best practices, and helping ensure exceptional client care.

This is an exciting opportunity for an experienced CNP with strong psychiatric and leadership experience who is passionate about developing others, strengthening systems and processes, and helping shape the future of integrated behavioral healthcare.

What We Offer

At West River Mental Health, we believe that taking care of our employees is just as important as taking care of the individuals and communities we serve. We are committed to creating an environment where employees can build meaningful, long-term careers while still having time for the people, experiences, and moments that matter outside of work.

We offer:

• Recently enhanced and competitive wages
• Health, dental, and life insurance
• 401(k) retirement plan
• Short-term and long-term disability coverage
• Employee Assistance Program
• Generous Paid Time Off
• Paid holidays and floating holidays
• Flexible scheduling and a strong commitment to work-life balance
• Opportunities for professional growth and continued learning
• Leadership development opportunities
• A collaborative workplace where your ideas, experience, and expertise are valued
• The opportunity to make a lasting impact on both the individuals we serve and the professionals you lead

We recognize that our employees have lives, families, and important moments outside of work. We strive to provide flexibility while creating meaningful opportunities to grow both personally and professionally.

What You'll Do

As the Program Manager – CNP & Nursing Operations , you will provide leadership and oversight for our CNP and nursing teams while helping guide medical protocols, procedures, staff development, and day-to-day operations.

Key responsibilities include:

• Providing leadership, supervision, mentorship, and support to CNP and nursing staff
• Promoting West River Mental Health's mission, values, philosophy, and commitment to high-quality, person-centered care
• Supporting staff development through training, coaching, mentoring, and positive role modeling
• Overseeing staffing and scheduling to help ensure appropriate coverage and continuity of care
• Evaluating staff performance and providing meaningful coaching, feedback, and support
• Assisting with the development, implementation, and maintenance of medical protocols, procedures, and best practices
• Supporting quality assurance efforts and ensuring compliance with agency policies, professional standards, regulatory requirements, and HIPAA
• Assisting in evaluating client needs and coordinating appropriate medical and psychiatric care
• Collaborating with internal teams, community providers, and referral sources to support coordinated, comprehensive care
• Coordinating and providing training in areas such as CPR, first aid, medication management, and other identified clinical or operational needs
• Supporting safe medication ordering, administration, documentation, storage, and monitoring practices
• Responding to clinical and operational needs as they arise and helping ensure continuity of services
• Maintaining accurate and timely documentation in accordance with agency policies and applicable requirements
• Performing other related duties in support of the CNP and nursing teams and the overall mission of West River Mental Health

Education & Experience

Candidates must have:

• A current Certified Nurse Practitioner (CNP) license in the State of South Dakota
• A minimum of five years of human services experience preferred
• Psychiatric experience strongly preferred
• Previous leadership or supervisory experience preferred

Why Rapid City?

West River Mental Health is headquartered in Rapid City, South Dakota, located in the heart of the beautiful Black Hills.

Rapid City offers an exceptional balance of community, culture, recreation, and adventure. With excellent schools, diverse community activities, a rich history, and incredible access to outdoor recreation, the Black Hills offer something for everyone. Whether you enjoy hiking, biking, skiing, exploring, arts and culture, restaurants, family activities, or simply spending time surrounded by incredible scenery, Rapid City provides the opportunity to build a rewarding career while enjoying an exceptional quality of life. Here, you can have big adventure, meaningful work, and the time to enjoy both.

West River Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. This position is also a Section 3 eligible job opportunity. We encourage applications from individuals who are low-income, live in public housing, and/or receive a Section 8 voucher. This job description is intended to provide general guidelines regarding the responsibilities and requirements of the position. Duties, responsibilities, knowledge, skills, abilities, and working conditions may change as organizational and program needs evolve.

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