Field Service Technician

Be the Expert in the Field Powering Critical Neurological CareAs a Field Service Specialist, you will play a key role in delivering, supporting, and optimizing advanced Neurodiagnostic Devices and Software. You'll be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.This is a highly independent, hands-on role suited for someone who enjoys solving problems, working directly with customers, and taking ownership in the field.This position requires significant travel (approximately 75%) and the ability to work independently.What You'll DoInstallation & System DeploymentPlan, manage, and execute neurology system installations from small to large scaleEnsure all installations are completed professionally, meeting company standards, directives, and customer requirementsDeliver a high-quality installation experience that sets the foundation for long-term customer successService, Maintenance & TroubleshootingPerform preventative and routine maintenance on installed equipmentRespond to field service calls and diagnose issues across:PC systemsNetwork environmentsProprietary hardware and softwareTroubleshoot, repair, and resolve issues while maintaining ownership until completionCommunicate proactively with management if response time objectives are at riskProblem Solving & Continuous ImprovementDiagnose root causes of product failures and document findingsProvide actionable feedback to Engineering, Operations, and cross-functional teams to improve products and processesCustomer Relationship & Site ManagementServe as a primary point of contact for customers during on-site engagementsKeep customers informed of progress and activities at all timesMaintain strong communication with internal teams, including management and sales, regarding site developmentsEnsure high levels of customer satisfaction through professionalism and responsivenessTraining & Knowledge TransferDeliver customer training during installations or scheduled sessions at customer sites or company officesSupport customer adoption and effective use of systemsParticipate in ongoing technical and professional development trainingStay current with evolving product knowledge and industry developmentsDocumentation & ComplianceFollow all Quality System procedures that impact product and service qualityAccurately complete all required documentation, including:Service reportsExpense reportsSystem entriesEnsure all data entry is completed within company timelines and includes required documentation and signaturesCustomer EngagementBuild and maintain strong customer relationshipsAct as a brand representative in the field, promoting professionalism and trustWhat You BringEducation & ExperienceCollege Diploma or University Degree (or equivalent experience) in a related field such as IT, medicine, or biologyMinimum of 5 years of field service experience, including:InstallationsTrainingTroubleshootingMedical device experience is preferredCertifications such as MCP, MCSE, or A+ are an assetSQL Server or database administration experience is a plusTechnical SkillsMicrosoft Desktop Operating Systems (Windows 7, Windows 10)Microsoft Server environments, including Active Directory and Group PolicyIT tools for imaging, asset management, and enterprise antivirus systemsNetwork infrastructure and planningFamiliarity with Citrix ServerCore CompetenciesStrong customer service orientationAnalytical thinking and problem-solving skillsProfessionalism and accountabilityAbility to listen, understand, and respond effectivelyStrong interpersonal and communication skillsAbility to work independently and manage prioritiesHighly organized with excellent documentation skillsDetail-oriented with methodical work habitsResults-driven team player with strong planning and coordination skillsCommitted to continuous learning and knowledge sharingAdditional RequirementsTravelExtensive travel required (approximately 75%)Other RequirementsValid driver's licenseClean driving record with no felony convictions and fewer than three moving violations in the past three yearsLanguage SkillsAbility to read and interpret safety rules, operating instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to communicate effectively with customers and internal teamsPay Transparency: Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $41-43 /hr USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.Be the People part of the Neuro Solution. Apply Today.EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.